Entry-Level Customer Support Associate - Fast Growth

Orbus-Inc; North Las Vegas (NV); On-site; USD 23,000 - 32,000; Full time

Job summary

Orbus seeks a recent graduate for an entry-level Customer Support Associate role on-site. You will be the main point of contact for customers, handling inquiries, orders, and data in ERP/CRM systems.

You will grow through onboarding and ongoing training, delivering timely, accurate responses and contributing to a positive customer experience. The role emphasizes multitasking in a fast-paced environment, time management, and proactive communication to support order fulfillment and client

Qualifications

• College degree preferred or 2+ years in a customer-facing or administrative role.
• Ability to quickly learn and navigate proprietary software systems.
• Strong verbal and written communication with a professional telephone presence.

Responsibilities

• Customer Touchpoints: serve as primary contact delivering timely, accurate support via phone, live chat, email.
• Inquiry Management: assist with quotes, order placement, product questions, pricing, and account support.
• Order Entry: accurately enter and manage customer orders and changes per internal processes.
• Systems & Software: learn and use ERP, CRM, and Case Management tools to support needs.
• Case Resolution: manage cases from inquiry to resolution with timely follow-up.
• Proactive Outreach: communicate order status, updates, and promotions to customers.
• Internal Collaboration: work with teams to resolve issues and fulfill orders.
• Data Integrity: maintain accurate customer and order records.
• Mission Focus: deliver excellent customer experience aligned with Customer Promise.

Skills

Technical savvy

Communication style

Education

College degree preferred or 2+ years experience

Job description

Orbus seeks a recent graduate for an entry-level Customer Support Associate role on-site. You will be the main point of contact for customers, handling inquiries, orders, and data in ERP/CRM systems.

You will grow through onboarding and ongoing training, delivering timely, accurate responses and contributing to a positive customer experience. The role emphasizes multitasking in a fast-paced environment, time management, and proactive communication to support order fulfillment and client