Entry-Level Customer Support & Fraud Ops (NJ)

G2 Gaming; New Jersey; On-site; USD 36,000 - 48,000; Full time

Job summary

G2 Gaming is seeking a Junior Customer Service Representative (Entry Level) to join its New Jersey operations. The role blends customer service, fraud prevention, payments operations, and regulatory compliance in a fast-paced, on-site setting.

You will support players via email, live chat, and phone, process requests, and assist with KYC/AML checks while maintaining strict data confidentiality. The position requires flexibility for rotating shifts in a regulated market.

Qualifications

• This is a junior role and we are looking for entry level candidates who are keen to learn and grow and build a career in the igaming industry
• Experience in customer support
• Ability to operate in a fast-paced, highly regulated environment with attention to detail
• Excellent written and verbal communication skills
• Flexibility to work rotating shifts—including evenings, weekends, and holidays—as required in 24/7 gaming operations
• Must be a current New Jersey resident and able to work on-site in NJ

Responsibilities

• Deliver high-quality support to players across email, live chat, and phone, ensuring every interaction is handled with professionalism, clarity, and empathy
• Resolve account, payment, gameplay, and technical issues by taking ownership of each case and guiding players through solutions
• Maintain accurate, detailed case notes in the CRM to ensure full visibility and continuity across teams
• Identify situations requiring deeper investigation or regulatory review and elevate them promptly to the appropriate Associates
• Monitor real-time player activity to detect fraud, bonus abuse, account takeover attempts, and other risk behaviors in the market
• Conduct thorough investigations using internal tools, risk platforms, and transaction-monitoring systems to validate player behavior and protect platform integrity
• Take decisive action on accounts—including holds, verifications, and closures—in accordance with internal policies and jurisdiction-specific regulations
• Contribute to the evolution of fraud-detection rules, workflows, and best practices by sharing insights and identifying emerging patterns

Skills

Customer support

Attention to detail

Analytical skills

Communication skills

Regulatory compliance

KYC/AML awareness

Tools

CRM

Job description

G2 Gaming is seeking a Junior Customer Service Representative (Entry Level) to join its New Jersey operations. The role blends customer service, fraud prevention, payments operations, and regulatory compliance in a fast-paced, on-site setting.

You will support players via email, live chat, and phone, process requests, and assist with KYC/AML checks while maintaining strict data confidentiality. The position requires flexibility for rotating shifts in a regulated market.