Launch-Ready iGaming Support Agent (NJ)

BettingJobs; Jersey City (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

BettingJobs is seeking a customer support team to assist with the launch of a well-established iGaming operator in New Jersey, projected for early 2026. This role involves providing professional support to customers through various channels, ensuring compliance with regulations, and maintaining high service levels.

The ideal candidates will have experience in customer support, particularly within regulated industries like iGaming. They must be prepared to work flexible hours as this is a 24/7 operation.

Qualifications

• Previous experience in Customer Support, ideally in iGaming or related fields.
• Strong communication skills and a customer-centric mindset.
• Attention to detail with the ability to follow structured procedures.
• Ability to work shifts including evenings, weekends, and holidays.

Responsibilities

• Provide responsive assistance to customers through live chat, email, and phone.
• Support players with account-related questions, including KYC processes.
• Monitor player activity to identify potential fraud or gaming concerns.

Skills

Customer Support Experience

Strong Communication Skills

Attention to Detail

Job description

BettingJobs is seeking a customer support team to assist with the launch of a well-established iGaming operator in New Jersey, projected for early 2026. This role involves providing professional support to customers through various channels, ensuring compliance with regulations, and maintaining high service levels.

The ideal candidates will have experience in customer support, particularly within regulated industries like iGaming. They must be prepared to work flexible hours as this is a 24/7 operation.