Entry Level Customer Success Specialist

The Reynolds and Reynolds Company; Wilmington (DE); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist, where you'll play a vital role in supporting automotive dealerships. This position offers a unique blend of on-site and remote work, allowing you to build strong relationships with customers while ensuring they maximize their software investment. With comprehensive training and a supportive environment, you'll be equipped to thrive in your role. Enjoy a competitive benefits package, including a company car and professional development opportunities, all while promoting a healthy work-life balance. This is an exciting opportunity to make a meaningful impact in the automotive industry.

Benefits

Medical, dental, vision insurance

401(k) with matching

Company car for personal use

Paid vacation and sick days

Referral bonuses

Professional development and training

Promotion from within

Eight paid holidays

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Ensure customers are utilizing software to its full potential.

Skills

Customer Service

Time Management

Communication Skills

Organizational Skills

Relationship Building

Education

Bachelor’s Degree

Equivalent Experience

Tools

Video Conferencing Tools

Home Office Setup

Job description

Position description:

As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 50-70 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that our customers are using the software they purchased to its full potential. You will provide both on-site and video conference support to customers, with roughly 80% of the time spent on-site and 20% via video conference.

Customer Success Specialists work from a home office and will be provided a company car, cell phone, and laptop.

Training:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training will consist of classroom instruction at our offices in Houston, TX, and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. Additionally, you will be paired with mentors across the country to apply your classroom knowledge in a real-world setting.

Requirements:

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during the training period (approximately 6 months). After training, must be able to travel approximately 25% of the time.
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Working remotely with a company cell phone and laptop
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.