Entry Level Customer Success Specialist

REYNOLDS & REYNOLDS CO; Knoxville (TN); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive industry is seeking a Customer Success Specialist to provide exceptional support to dealerships. This role involves on-site and remote assistance, requiring strong communication and organizational skills. Candidates should have a Bachelor's degree and the ability to travel. A comprehensive benefits package is offered, including medical, 401(k) matching, and paid training.

Benefits

Medical, dental, vision insurance

401(k) with up to 6% matching

Company car for business and personal use

Professional development and training

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Qualifications

• Must be a self-starter with good time management skills.
• Strong written and verbal communication skills.
• Ability to build strong customer relationships.

Responsibilities

• Provide high level customer support to automotive dealerships.
• Deliver on-site and video conference support.
• Ensure customers use the software to its full potential.

Skills

Time Management

Communication

Customer Service

Organizational Skills

Relationship Building

Education

Bachelor’s Degree

Job description

Job Description:

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Customer Success Specialists work from a home office and will be provided a company car, cell phone, and laptop.

Training:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in- depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements:

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 40% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing


Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Company car for business and personal use- Working remotely with a company cell phone and laptop- Professional development and training- Promotion from within- Paid vacation and sick days- Eight paid holidays- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Bachelor’s Degree or equivalent experience. Must be a self-starter with good time management skills. Strong written and verbal communication skills. Excellent customer service and organizational skills. Ability to build strong customer relationships. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 40% of the month.. Must have reliable home internet with sufficient bandwidth for video conferencing