Entry Level Customer Success Specialist - Boston, MA at Reynolds and Reynolds

University of the District of Columbia; West Virginia; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Entry Level Customer Success Specialist to provide exceptional support to automotive dealerships. In this dynamic role, you will ensure customers maximize their software usage through on-site visits and video conferencing, spending 80% of your time on-site. With comprehensive paid training and mentorship, you will gain valuable automotive industry knowledge. This position offers a balance between work and family, with a robust benefits package, including a company car, remote work options, and professional development opportunities. If you're a self-starter with strong communication skills, this is the perfect chance to launch your career in customer success!

Benefits

Medical, dental, and vision insurance

401(k) with up to 6% matching

Company car for business and personal use

Remote work with provided equipment

Professional development and training

Promotion from within

Paid vacation and sick days

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong communication and customer service skills essential.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Conduct on-site and video conference support for customers.

Skills

Customer Service

Time Management

Communication Skills

Organizational Skills

Relationship Building

Education

Bachelor’s Degree

Equivalent Experience

Tools

Video Conferencing Software

Home Office Equipment

Job description

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Entry Level Customer Success Specialist - Boston, MA

As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 50-70 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that our customers are using the software they purchased to its full potential. You will provide both on-site and video conference support to customers, with roughly 80% of the time spent on-site and 20% via video conference.

Customer Success Specialists work from a home office and will be provided a company car, cell phone, and tablet.

TRAINING:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. Additionally, you will be paired with mentors across the country to apply your classroom knowledge in a real-world setting.

REQUIREMENTS:

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during the training period (approximately 6 months). After training, must be able to travel approximately 25% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing

BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Working remotely with a company cell phone, laptop, and other provided home office equipment
• Professional development and training
• Promotion from within
• Paid vacation and sick days

ABOUT OUR COMPANY:

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates. We offer a variety of opportunities: energizing projects, high-powered teaming, constant learning, and professional growth.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.