Entry-Level Customer Service Specialist — Training Provided

hhv; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Entry-level opportunity

Training provided

Career advancement opportunities

Hands-on customer service experience

Professional development

Job summary

hhv is seeking an Entry-Level Customer Service Representative to join our team. No prior experience is required, and training is provided to help you start or grow your career.

You will engage with customers in person, by phone, and via email, contributing to a positive experience. You’ll develop communication, problem-solving, and relationship-building skills while supporting events, promotions, and customer engagement activities.

Qualifications

• No prior customer service experience is required; training will be provided.
• We welcome candidates from retail, hospitality, sales, administrative, and other customer-facing roles.

Responsibilities

• Provide friendly and professional customer service.
• Answer questions and assist customers with their needs.
• Communicate with customers in person, by phone, and through email.
• Build positive relationships with customers through communication and follow-up.
• Help resolve customer questions and concerns.
• Maintain accurate customer information and records.
• Assist with customer engagement activities, events, and promotions.
• Support event registration and other customer-facing activities.
• Gather customer feedback and help improve the customer experience.
• Work closely with team members to meet customer service goals.
• Represent the company in a professional and positive manner.

Skills

Strong communication

Interpersonal skills

Customer-focused

Dependable

Multitasking

Problem solving

Team player

Job description

hhv is seeking an Entry-Level Customer Service Representative to join our team. No prior experience is required, and training is provided to help you start or grow your career.

You will engage with customers in person, by phone, and via email, contributing to a positive experience. You’ll develop communication, problem-solving, and relationship-building skills while supporting events, promotions, and customer engagement activities.