Customer Service Representative - Entry Level

GEM; Fairfax (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid training

Professional development

Mentorship

Career advancement opportunities

Growth from within

Energetic work environment

Job summary

GEM is seeking an entry-level Customer Service Representative to join our team. No prior industry experience is required, and paid training is provided. You'll engage customers at promotional and retail locations, sharing product information and creating positive experiences.

The role emphasizes teamwork, ongoing learning, and contributing to sales and marketing efforts. It is an ideal starting point for individuals seeking growth in customer service and client engagement.

Qualifications

• Friendly, positive, and professional attitude.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to build rapport with customers.
• Organized and able to prioritize multiple tasks.
• Self-motivated and dependable.
• Comfortable working independently and as part of a team.
• Eager to learn and take on additional responsibilities.

Responsibilities

• Provide customers with information about products and services.
• Answer questions and resolve customer concerns.
• Assist customers during promotional events and campaigns.
• Build positive relationships with customers.
• Document and update customer information accurately.
• Learn about new products, services, and promotions.
• Support sales, marketing, and customer engagement activities.
• Work with your team to achieve customer and client goals.

Skills

Excellent verbal communication

Written communication

Interpersonal skills

Customer service oriented

Team player

Self-motivated

Organized and able to prioritize

Job description

We are seeking amotivated, friendly individual to join our team as anEntry-Level Customer Service Representative. This is a great opportunity for candidates with customer service, retail, hospitality, restaurant, or sales experience—and for those looking to start a new career.

No previous industry experience is required. Paid training is provided.

You'll work directly with customers at promotional events and retail locations, providing product information, answering questions, and creating positive customer experiences. Our team-based training program helps you build valuable skills while learning from experienced representatives and leaders.

What You'll Do

• Provide customers with information about products and services
• Answer questions and resolve customer concerns
• Assist customers during promotional events and campaigns
• Build positive relationships with customers
• Document and update customer information accurately
• Learn about new products, services, and promotions
• Support sales, marketing, and customer engagement activities
• Work with your team to achieve customer and client goals

What We're Looking For

• Friendly, positive, and professional attitude
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to build rapport with customers
• Organized and able to prioritize multiple tasks
• Self-motivated and dependable
• Comfortable working independently and as part of a team
• Eager to learn and take on additional responsibilities

Customer service, retail, hospitality, restaurant, or sales experience is a plus—but not required.

What We Offer

• Paid training and professional development
• Hands-on customer service and sales experience
• Team-based training and mentorship
• Career advancement opportunities
• Growth from within
• Positive, energetic work environment
• Opportunities to develop leadership and communication skills

If you're searching for an entry-level customer service job, customer service representative position, retail customer service opportunity, sales job, or event customer service role, this is a great place to start.