Entry Level Customer Service Representative

Nova 401(k) Associates; United States; Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

Remote work

Paid training provided

Equipment provided

40-hour work week

Job summary

Nova 401(k) Associates seeks an entry level remote Customer Service Representative to handle participant inquiries by phone and email on retirement plan withdrawals and loan requests, in a supportive home-based role.

Prior industry experience is not required; paid training is provided. You will complete NIPA certificates and work a 40-hour week from home with equipment provided by the company.

Qualifications

• Bilingual ability is a plus
• Ability to establish priorities, work independently and meet objectives
• Strong organizational and coordination skills
• Flexible, adaptable and capable of multi-tasking
• Willingness to learn and develop professionally
• Customer service or call center experience is a plus but not required

Responsibilities

• Answer Nova participant services line calls and emails
• Assist participants/clients with requests via recordkeeper sites
• Maintain open communication with vendors and plan sponsors
• Provide data entry support for the Distribution Department
• Pursue NIPA Disribution Administrator and Loan Administrator Certificates
• Perform other related duties as required

Skills

Bilingual

Prioritization

Organization

Multi-tasking

Coachable

Customer service

Job description

Entry Level Customer Service Representative

Remote

Are you excellent at communicating over the phone and via email? Do you want to have a chance to demonstrate your superior customer service skills? Would you like the flexibility and convenience of working from home?

Nova 401(k) Associates is looking to fill a full-time remote customer service representative (Participant Specialist) position. In this position, you will field phone calls and emails related to retirement plan withdrawal and loan transactions. Although welcome, industry experience is not required, and paid training will be provided.

Candidates will also be required to successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates.

For additional information on the Distribution Administrator and Loan Administrator Certificate Program, please visit NIPA’s website at www.nipa.org.

Job Responsibilities:

• Responsible for answering the Nova participant services line phone calls and emails
• Work directly with participants and clients to help initiate requests through the recordkeeper sites and answer questions related to pending requests
• Establish solid working relationships with all vendors and plan sponsors to ensure open and accurate communication
• Provide data entry assistance for Distribution Department
• Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
• Perform other related duties as required

Qualifications:

• Bilingual speaking is a plus
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Superior organizational and coordination skills
• Flexibility, adaptability, and ability to multi-task
• Coachable and committed to professional development
• Experience in a customer service or call center setting a plus but not required

Compensation and Benefits:

• Base Hourly Pay: $21-$25 per hour

Work Location/Hours:

• Work from Home
• Must work from USA and be authorized to work for any US employer
• We will supply all necessary computer equipment
• 40 hour work week, 8 hours per day, Monday-Friday