Entry Level Customer Service Rep

Hustle Notice Biz; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A dynamic company is seeking an enthusiastic Entry Level Customer Service Rep in Cincinnati. The role involves providing exceptional support to customers, resolving inquiries, and ensuring satisfaction. Ideal candidates will possess strong communication skills and a proactive attitude. Comprehensive benefits and opportunities for growth are offered.

Benefits

Comprehensive health, dental, and vision insurance

Paid time off, including vacation, sick leave, and holidays

401(k) retirement plan with company matching

Professional development and growth opportunities

Qualifications

• Experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Ability to handle stressful situations.

Responsibilities

• Respond to customer inquiries through various channels.
• Assist customers with product selections and order processing.
• Document all customer interactions accurately.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma or equivalent

Tools

CRM systems

Job description

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Job Description: Entry Level Customer Service Rep

Location: Cincinnati, OH

Overview

Singnala is seeking a dedicated and enthusiastic Entry Level Customer Service Rep to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. You will handle various inquiries, resolve issues, and ensure a positive experience that reflects our brand values.

Department

Singnala

Employment Type

Full Time

Workplace Type

Onsite

Compensation

$18.00 - $28.00 / hour

Key Responsibilities

1. Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).
2. Assist customers with product selections, order processing, and account management.
3. Troubleshoot and resolve customer issues efficiently and effectively while ensuring customer satisfaction.
4. Provide accurate information regarding products, services, and company policies to customers.
5. Document all customer interactions and feedback accurately in the appropriate systems.

Skills, Knowledge, and Expertise

1. High school diploma or equivalent; additional qualifications in customer service are a plus.
2. Proven experience in a customer service role, preferably in a fast-paced environment.
3. Excellent verbal and written communication skills with a professional phone manner.
4. Strong problem-solving abilities and a proactive attitude towards customer needs.
5. Ability to handle stressful situations and maintain composure under pressure.
6. Familiarity with CRM systems and practices is advantageous.

Benefits

• Competitive salary: $18.00 - $28.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.