Entry Level Customer Service Rep

Singnala; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in Business Consulting and Services is looking for an Entry Level Customer Service Rep in Cincinnati, OH. In this role, you will provide exceptional service, handle inquiries, and ensure customer satisfaction. The ideal candidate will have strong communication skills and a proactive attitude. Benefits include competitive pay, health insurance, and professional development opportunities.

Benefits

Health, dental, and vision insurance

Paid time off

401(k) plan with company matching

Professional development opportunities

Qualifications

• Experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma

Tools

CRM systems

Job description

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Job Description: Entry Level Customer Service Rep

Location: Cincinnati, OH

Department: Singnala

Compensation: $18.00 - $28.00 / hour

Overview:

Singnala is seeking a dedicated and enthusiastic Entry Level Customer Service Rep to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience that reflects our brand values.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product selections, order processing, and account management.
• Troubleshoot and resolve customer issues efficiently, ensuring satisfaction.
• Provide accurate information about products, services, and policies.
• Document customer interactions and feedback accurately in systems.

Skills, Knowledge, and Expertise:

• High school diploma or equivalent; additional customer service qualifications are a plus.
• Experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with a professional phone manner.
• Strong problem-solving skills and proactive attitude.
• Ability to handle stressful situations and maintain composure.
• Familiarity with CRM systems is advantageous.

Benefits:

• Competitive salary: $18.00 - $28.00 hourly (based on experience).
• Health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) plan with company matching.
• Professional development opportunities.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Business Consulting and Services

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