Entry-Level Customer Service Pro — Building Solutions

Oldcastle Infrastructure; Littleton (CO); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

5% annual bonus

2 weeks vacation

Sick leave 56 hours

401k plan

Holidays (11)

Job summary

CRH Americas Building Products in Littleton, CO is seeking an entry-level Customer Service Associate. You will promptly answer inquiries, enter orders and estimates, and maintain courteous, timely communication with internal and external customers.

Qualifications include 1+ years of customer service experience, strong Excel skills, and the ability to coordinate with transportation, planning and sales. The role offers competitive base pay and a 5% annual bonus, plus vacation and benefits.

Qualifications

• 1+ years Customer Service in an office environment.
• Excellent interpersonal and oral/written communication.
• Detail oriented with the ability to multi-task.
• Comfortable user of Microsoft Excel.

Responsibilities

• Process and support customers' inquiries related to their dedicated market.
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service.
• Inform customers of the status of their orders, advising them of any changes.
• Coordinate effectively with transportation, planning, engineering, and sales.
• Follow up on inquiries for customer issue resolution and product design; process escalations when needed.
• Coordinate with different departments to resolve customer's requests in an effective manner.
• Manage and process small customer orders.

Skills

Customer service

Communication

Team player

Multitasking

Tools

Microsoft Excel

NetSuite

Job description

CRH Americas Building Products in Littleton, CO is seeking an entry-level Customer Service Associate. You will promptly answer inquiries, enter orders and estimates, and maintain courteous, timely communication with internal and external customers.

Qualifications include 1+ years of customer service experience, strong Excel skills, and the ability to coordinate with transportation, planning and sales. The role offers competitive base pay and a 5% annual bonus, plus vacation and benefits.