Customer Service Representative

Oldcastle Infrastructure; Littleton (CO); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

5% annual bonus

2 weeks vacation

Sick leave 56 hours

401k plan

Holidays (11)

Job summary

CRH Americas Building Products in Littleton, CO is seeking an entry-level Customer Service Associate. You will promptly answer inquiries, enter orders and estimates, and maintain courteous, timely communication with internal and external customers.

Qualifications include 1+ years of customer service experience, strong Excel skills, and the ability to coordinate with transportation, planning and sales. The role offers competitive base pay and a 5% annual bonus, plus vacation and benefits.

Qualifications

• 1+ years Customer Service in an office environment.
• Excellent interpersonal and oral/written communication.
• Detail oriented with the ability to multi-task.
• Comfortable user of Microsoft Excel.

Responsibilities

• Process and support customers' inquiries related to their dedicated market.
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service.
• Inform customers of the status of their orders, advising them of any changes.
• Coordinate effectively with transportation, planning, engineering, and sales.
• Follow up on inquiries for customer issue resolution and product design; process escalations when needed.
• Coordinate with different departments to resolve customer's requests in an effective manner.
• Manage and process small customer orders.

Skills

Customer service

Communication

Team player

Multitasking

Tools

Microsoft Excel

NetSuite

Job description

Job ID: 528618

CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions/concerns in a timely and professional manner. This is an entry level position (1+ years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

Job Location

• This position will be based out of our location in Littleton, CO.

Job Responsibilities

• Process and support customers' inquiries related to their dedicated market
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
• Inform customers of the status of their orders, advising them of any changes
• Comply with company attendance standards
• Coordinate effectively with transportation, planning, engineering, and sales.
• Follow up on inquiries for customer issue resolution and product design; process escalations when needed
• Coordinate with different departments to resolve customer's requests in an effective manner
• Manage and process small customer orders

Characteristics of the Successful Candidate Include

• Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
• Effective Team Player with the ability to work independently
• Energetic, able to provide and receive feedback
• A willingness to take instruction and be accountable for their duties
• Skilled user in MS Office programs (NetSuite a plus)
• Customer focused; dedicated to meeting the expectations of internal and external customers
• Able to organize and prioritize work in an effective manner
• Able to deal with client escalations in a respectful and effective manner
• Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.

Job Requirements

• 1+ years Customer Service in an office environment
• Experience working in manufacturing or logistics is preferred
• Excellent interpersonal and oral/written communication
• Comfortable user of Microsoft Excel
• Detail oriented, with the ability to multi-task
• Demonstrated ability to work calmly in a fast-paced team environment
• Willing to be adaptable & flexible in our ever-changing work environment

Compensation

• This role has a range of $30-$32/hr + 5% annual bonus
• Vacation hours of two weeks per year
• Sick leave benefits up to 56 hours per annum
• 401k plan
• Short-term and long-term disability benefits
• 11 paid holidays per year
• Annual community volunteer paid day

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Building Products (ABP), a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.