Entry-Level Customer Service Associate I (12-Month Contract)

Belcan Corporation; Lafayette (IN); On-site; USD 56,735,000 - 80,805,000; Full time

Job summary

Belcan is seeking an Associate Customer Service Rep I for a 12-month contract in Lafayette, Indiana. The role handles customer inquiries by phone or email, resolves issues, and supports service and technical departments.

This entry-level position offers supervision and will transition to direct hire for the right candidate. It is ideal for candidates with 0-3 years of experience who want to start in customer service and grow with the company.

Qualifications

• Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
• The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight.
• The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
• Solve simple customer problems and analyze customer service needs for communication to service and technical departments.
• 0-3 years.

Responsibilities

• Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
• The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight.
• The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
• Solve simple customer problems and analyze customer service needs for communication to service and technical departments.
• Frequently reports to the Customer Service Manager.

Skills

Customer service

Job description

Belcan is seeking an Associate Customer Service Rep I for a 12-month contract in Lafayette, Indiana. The role handles customer inquiries by phone or email, resolves issues, and supports service and technical departments.

This entry-level position offers supervision and will transition to direct hire for the right candidate. It is ideal for candidates with 0-3 years of experience who want to start in customer service and grow with the company.