Entry Level Customer Service Assistant

Bocatti Experience; San Antonio (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Bocatti Experience in San Antonio, TX is seeking an Entry Level Customer Service Assistant to act as a primary contact for clients and guests, handling inquiries, reservations, and event-related questions while delivering a positive experience.

You will coordinate with event, kitchen, and service teams, support front-of-house operations during events, and maintain professional interactions in-person, by phone, and via email.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and remain organized.
• Comfortable using basic computer systems and scheduling tools.
• Ability to work evenings and weekends as required.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with reservations, bookings, and basic scheduling support.
• Address customer questions and concerns in a professional manner.
• Document customer interactions and update internal records.
• Coordinate with event, kitchen, and service teams as needed.
• Support front-of-house operations during events when required.
• Follow company policies and customer service standards.

Skills

Verbal communication

Written communication

Multitasking

Professional demeanor

Tools

Scheduling tools

Job description

About Us

Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Entry Level Customer Service Assistant to support our operations in San Antonio, TX.

Position Overview

The Entry Level Customer Service Assistant serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Address customer questions and concerns in a professional manner
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Qualifications

• Previous customer service or hospitality experience preferred
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset

Schedule & Compensation

• Employment Type: Full-time or part-time
• Schedule:Typical workdays Monday-Friday
• Standard shifts: 8 hours

Compensation:$18.00 - $28.00 per hour, depending on experience

• Overtime opportunities during peak event periods