Entry-Level Hospitality & Events Support (Evenings)

Bocatti Experience; San Antonio (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Bocatti Experience in San Antonio, TX is seeking an Entry Level Customer Service Assistant to act as a primary contact for clients and guests, handling inquiries, reservations, and event-related questions while delivering a positive experience.

You will coordinate with event, kitchen, and service teams, support front-of-house operations during events, and maintain professional interactions in-person, by phone, and via email.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and remain organized.
• Comfortable using basic computer systems and scheduling tools.
• Ability to work evenings and weekends as required.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with reservations, bookings, and basic scheduling support.
• Address customer questions and concerns in a professional manner.
• Document customer interactions and update internal records.
• Coordinate with event, kitchen, and service teams as needed.
• Support front-of-house operations during events when required.
• Follow company policies and customer service standards.

Skills

Verbal communication

Written communication

Multitasking

Professional demeanor

Tools

Scheduling tools

Job description

Bocatti Experience in San Antonio, TX is seeking an Entry Level Customer Service Assistant to act as a primary contact for clients and guests, handling inquiries, reservations, and event-related questions while delivering a positive experience.

You will coordinate with event, kitchen, and service teams, support front-of-house operations during events, and maintain professional interactions in-person, by phone, and via email.