Customer Service Representative (CSR)

Bocatti Experience; Houston (TX); On-site; USD 23,000 - 34,000; Full time

Job summary

Bocatti Experience in Houston is seeking a Customer Service Representative to be the primary contact for clients and guests. You will handle inquiries, assist with reservations, and support event-related questions to ensure a positive experience.

The role requires strong communication, multitasking, and the ability to work evenings and weekends. Employment is offered as full-time or part-time with standard eight-hour shifts.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and remain organized.
• Comfortable using basic computer systems and scheduling tools.
• Ability to work evenings and weekends as required.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with reservations, bookings, and basic scheduling support.
• Document customer interactions and update internal records.
• Coordinate with event, kitchen, and service teams as needed.
• Support front-of-house operations during events when required.
• Follow company policies and customer service standards.

Skills

Verbal communication

Written communication

Multitasking

Scheduling tools

Computer systems

Evenings/weekends availability

Professional demeanor

Problem solving

Tools

Scheduling software

CRM software

Job description

About Us

Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Houston, TX.

Position Overview

The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Qualifications

• Previous customer service or hospitality experience preferred
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset

Schedule & Compensation

• Employment Type: Full-time or part-time
• Schedule:Typical workdays Monday-Friday
• Standard shifts: 8 hours

Compensation:$17.00 - $25.00 per hour, depending on experience

• Overtime opportunities during peak event periods