Call Center Representative

Bocatti Experience; Houston (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Opportunities to work at variousevents

Supportive team environment

Job summary

Bocatti Experience in Houston, TX is seeking a Call Center Representative to handle inbound and outbound customer communications for bookings and service information. You will engage clients professionally, document interactions, and support scheduling and event coordination.

The role offers a friendly team environment with flexible scheduling and opportunities to work at various events. Prior call center or customer service experience is preferred, and familiarity with basic data entry and CRM

Qualifications

• Experience in call centers or customer service environments preferred.
• Excellent verbal and written communication.
• Professional phone etiquette and courteous demeanor.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations and follow-ups
• Assist customers with scheduling and booking requests
• Document interactions and keep records accurate
• Resolve basic concerns or escalate when needed
• Coordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Skills

Verbal communication

Interpersonal skills

Multitasking

Phone etiquette

Data entry

Basic computer proficiency

Call center experience

Tools

CRM software

Job description

About Us

Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process.

Position Overview

The Call Center Representative is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations, follow-ups, and client support
• Assist customers with scheduling and booking requests
• Document customer interactions and maintain accurate records
• Resolve basic customer concerns or escape issues when necessary
• Coordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Qualifications

• Previous call center, customer service, or administrative experience preferred
• Strong verbal communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette

Benefits

• Flexible scheduling
• Opportunities to work at various events
• Supportive team environment

Schedule & Compensation

Schedule: Monday-Friday with occasional weekend support

Shift Length: 6-8 hours

Pay: $17.00 - $26.00 per hour, depending on experience