Entry Level Customer Service Assistant

Draftomat; San Antonio (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Full-time stable employment

Paid training provided

Opportunities for advancement within:

Job summary

Draftomat is seeking a dependable Entry Level Customer Service Assistant to support daily client communication, service scheduling, and office coordination in a fast-paced landscaping office environment.

You will assist customers, schedule visits, and maintain accurate records while coordinating with field teams. This role offers paid training, opportunities for advancement, and a stable full-time schedule Monday through Friday.

Qualifications

• Prior customer service or admin experience preferred.
• Strong communication and interpersonal skills.
• Knowledge of basic computer and scheduling software.
• Organized, dependable, detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and office communication.
• Schedule landscaping and maintenance service appointments.
• Maintain accurate customer and scheduling records.
• Coordinate with field teams regarding daily service updates.
• Resolve customer concerns professionally and efficiently.
• Provide administrative support to office operations as needed.

Skills

Customer service experience

Communication skills

Scheduling software knowledge

Organized, dependable, detail-oriented

Multitasking in fast-paced environment

Job description

About Us

Draftomat is a professional landscaping and grounds maintenance company providing reliable outdoor services for residential and commercial properties. We are committed to delivering excellent customer care and maintaining clean, healthy, and visually appealing outdoor environments.

Job Summary

We are seeking a dependable and customer-focused Entry Level Customer Service Assistant to support daily client communication, service scheduling, and office coordination. This role is ideal for someone who enjoys helping customers and working in a fast-paced service environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and office communication
• Schedule landscaping and maintenance service appointments
• Maintain accurate customer and scheduling records
• Coordinate with field teams regarding daily service updates
• Resolve customer concerns professionally and efficiently
• Provide administrative support to office operations as needed

Qualifications

• Previous customer service or administrative experience preferred
• Strong communication and interpersonal skills
• Basic computer and scheduling software knowledge
• Organized, dependable, and detail-oriented
• Ability to multitask in a fast-paced environment

Compensation & Benefits

• Pay: $18 - $28 per hour
• Full-time stable employment
• Paid training provided
• Opportunities for advancement within the company

Work Schedule

• Monday to Friday