Entry-Level Customer Service Agent - Public Service

Maryland Department of Transportation; Maryland; On-site; USD 20,000 - 40,000; Part time

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Job summary

Maryland Department of Transportation, Motor Vehicle Administration (MDOT MVA), is seeking a Customer Agent I (Grade 10) for the Oakland Branch (Garrett County). This entry-level role supports a range of customer service duties, including titling, licensing, ID issuance, and regulatory tasks.

Shift coverage includes evenings and six service delivery days, Monday through Saturday. Ideal candidates will have a high school diploma or GED and at least one year of customer service experience.

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Substitution of education for experience allowed on a one-for-one basis.

Responsibilities

• Titling and registering vehicles.
• Licensing and monitoring drivers.
• Issuing identification cards.
• Licensing and regulating vehicle-related businesses.
• Enforcing insurance and vehicle emissions inspection laws.
• Investigating for non-compliance with motor vehicle laws and regulations and other customer support functions.

Skills

Customer service

Fast-paced work

Problem-solving

Excellent communication

Education

High school diploma or GED

Job description

Maryland Department of Transportation, Motor Vehicle Administration (MDOT MVA), is seeking a Customer Agent I (Grade 10) for the Oakland Branch (Garrett County). This entry-level role supports a range of customer service duties, including titling, licensing, ID issuance, and regulatory tasks.

Shift coverage includes evenings and six service delivery days, Monday through Saturday. Ideal candidates will have a high school diploma or GED and at least one year of customer service experience.