Driver Skills Test Examiner (Driver License Agent I)

Maryland Department of Transportation; Oakland (MD); On-site; USD 38,000 - 48,000; Part time

Job summary

The Maryland Department of Transportation's MVA Oakland Branch seeks a part-time Driver Skills Test Examiner (Driver License Agent I). This entry-level role issues driver's licenses, administers tests, and supports customer service in a busy testing environment.

Duties include testing applicants on state laws, conducting knowledge and vision tests, recording data, and deciding test outcomes, with work outdoors and varied hours including evenings and Saturdays.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service work experience.

Responsibilities

• Testing applicants on knowledge of State laws governing operation of a motor vehicle.
• Conducting standard driver's license tests at various offices within a region.
• Administering vision screening and knowledge tests.
• Recording all pertinent information via standard forms and automated systems.
• Deciding whether an individual has qualified on the examination.
• Working majority of the time outdoors in all types of weather conditions.

Skills

Customer service

Communication skills

Problem solving

Ability to work outdoors

Education

High school diploma or equivalent

Job description

Driver Skills Test Examiner (Driver License Agent I) - Grade 10

Current part time vacancies exist within the MVA Oakland Branch (Garrett County) only.

Previous Applicants Need Not Reapply.

This is an interview and hire position.

All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered.

The Motor Vehicle Administration (MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Driver Skills Test Examiner is the entry level of work issuing drivers' licenses and photo identification cards and administering driver's license examinations for the Motor Vehicle Administration. Duties is of limited complexity but requires tact and discretion in judging the ability of an applicant to operate a motor vehicle in accordance with specific instructions.

Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.

Responsibilities

• Testing applicants on their knowledge of State laws governing the operation of a motor vehicle using standard written or automated testing procedures.
• Conducting standard driver's license tests as scheduled at various license issuing offices within a region to determine the fitness of applicants for driver's licenses.
• Administering vision screening and knowledge tests in accordance with standard procedures utilizing appropriate testing devices.
• Recording all pertinent information via standard forms and automated systems.
• Deciding whether an individual has qualified on the examination.
• Working majority of the time outdoors in all types of weather conditions.

Ideal Candidates

• Passion for delivering excellent customer service.
• Ability to work in a fast-paced environment.
• Problem solving ability.
• Excellent communication skills.

Interview invites will be prioritized based upon the needs of the Administration. The eligible list resulting from this recruitment will be used for Garrett County only.

MDOT offers a generous and competitive benefits package.

You can learn about our amazing benefits here: MDOT Benefits Guide.

*Connecting You to Life's Opportunities*

Minimum Qualifications

• Education: Graduation from high school or possession of a high school equivalency certificate.
• Experience: One (1) year of customer service work experience.

Customer service must be the primary function of your position in order to receive work experience credit. Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.

Licenses & Certifications

1. Employees are required to possess a Class C motor vehicle operator's license, fully endorsed and valid in the State of Maryland.
2. In accordance with Transportation Article, Section 16-105 (b), Annotated Code of Maryland, candidates for employment must be (21) years of age or older at the time of appointment and must be licensed to operate a motor vehicle for at least three years in the State of Maryland or another state.
3. Employees conducting commercial or non-commercial driver's license examinations in this classification are required to possess the appropriate training certification.
4. Employees conducting commercial driver's license examinations in this classification are required to possess a Class A/M commercial driver's license, fully endorsed and valid in the State of Maryland.
5. Employees conducting commercial driver's license examinations in this classification are required to possess a valid physical card. Persons who do not meet the physical requirements outlined in the Federal Motor Carrier Safety Regulations Title 49, CFR 391.41 (b) must possess an Interstate Waiver or Maryland Intrastate Waiver in order to administer road tests.
6. Persons appointed to positions in this class will be required to pass a medical examination administered by the Transportation Service Medical Advisor as a condition of employment and are subject to medical reexamination every two years or may be subject to reexamination sooner if requested by physician order.

Additional Information

• Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services or World Education Services: International Credential Evaluation.
• The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
• The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
• The incumbent in this position may be a member of a covered bargaining unit.
• The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing.
• The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.
• Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 Reasonable accommodations will be provided upon request.