Customer Agent I

Maryland Department of Transportation; Maryland; On-site; USD 20,000 - 40,000; Part time

Benefits offered by this job

MDOT Benefits Guide

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Job summary

Maryland Department of Transportation, Motor Vehicle Administration (MDOT MVA), is seeking a Customer Agent I (Grade 10) for the Oakland Branch (Garrett County). This entry-level role supports a range of customer service duties, including titling, licensing, ID issuance, and regulatory tasks.

Shift coverage includes evenings and six service delivery days, Monday through Saturday. Ideal candidates will have a high school diploma or GED and at least one year of customer service experience.

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Substitution of education for experience allowed on a one-for-one basis.

Responsibilities

• Titling and registering vehicles.
• Licensing and monitoring drivers.
• Issuing identification cards.
• Licensing and regulating vehicle-related businesses.
• Enforcing insurance and vehicle emissions inspection laws.
• Investigating for non-compliance with motor vehicle laws and regulations and other customer support functions.

Skills

Customer service

Fast-paced work

Problem-solving

Excellent communication

Education

High school diploma or GED

Job description

Customer Agent I (Grade 10)

Current part-time vacancies exist within the MVA Oakland Branch (Garrett County) only.

• Previous Applicants Need Not Reapply**

All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered.

The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with a focus on delivering premier customer service. The Customer Agent I is the entry-level position in customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties.

Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.

Responsibilities Included

• Titling and registering vehicles
• Licensing and monitoring drivers
• Issuing identification cards
• Licensing and regulating vehicle-related businesses
• Enforcing insurance and vehicle emissions inspection laws
• Investigating for non-compliance with motor vehicle laws and regulations and other customer support functions.

Ideal Candidates Possess

• Passion for delivering excellent customer service
• Ability to work in a fast-paced environment
• Problem-solving ability
• Excellent communication skills

Interview invites will be prioritized based on the needs of the Administration. The eligible list resulting from this recruitment will be used for Garrett County only.

MDOT offers a generous and competitive benefits package.

You can learn about our amazing benefits here: MDOT Benefits Guide

• Connecting You to Life's Opportunities*

Qualifications

Minimum Qualifications

Education: Graduation from a standard high school or possession of a high school equivalency certificate.

Experience

One (1) year of customer service work experience.

Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.

Customer service must be the primary function of your position in order to receive work experience credit.

Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.

Licenses & Certifications

None

Additional Information

Applicants who have an education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States, as outlined in the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1 B visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy, which includes possible drug testing. Reasonable accommodations will be provided upon request.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification for employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment, or immediate discharge.

Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer

Issued:01/07/2026

Reissued: 05/19/2026