Junior Customer Sales Rep — Growth, Bonus & Training

UPWARD EDGE CONNECTIONS; Philadelphia (Philadelphia County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Health insurance

Opportunity for advancement

Training & development

Job summary

UPWARD EDGE CONNECTIONS is seeking a Customer Service Representative to join our team. You will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. You will handle a high volume of inquiries, document interactions, and participate in trainings to stay current with

Qualifications

• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Excellent phone & verbal communication

Active listening

Pressure handling

Organization & time management

Job description

UPWARD EDGE CONNECTIONS is seeking a Customer Service Representative to join our team. You will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. You will handle a high volume of inquiries, document interactions, and participate in trainings to stay current with