Entry-Level Computer Operator 24/7 IT Operations

Brightstar Lottery; Louisville (KY); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

401(k) Savings Plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Wellness programs

Job summary

Brightstar Lottery in Louisville, KY, is hiring a Computer Operator I to monitor, process, and troubleshoot operations in a 24/365 environment. The role supports draw processing, file transfers, and incident handling while meeting SLA requirements.

The ideal candidate has a two-year technical degree or equivalent experience, plus 1–2 years in technical support or a call center setting. Proficiency with Linux/Windows and Microsoft Office is expected.

Qualifications

• Two-year technical college degree/certificate or comparable experience.
• 1-2 years experience in related technical support or call center environment preferred.
• Must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Linux and Windows operating systems to perform basic tasks.
• Basic knowledge of Microsoft Office applications including Outlook, Excel, Word, etc.

Responsibilities

• Provides basic level monitoring, processing, troubleshooting, support, and escalation for operating equipment.
• Demonstrates commitment to meeting customer expectations while reducing risks and costs of services.
• Executes, validates, and recovers defined processes for day-end processing, system balancing, file transfers and deliveries, and ticket handling.
• Coordinates, tracks, escalates and follows up on requests per guidelines.
• Adheres to SLA performance requirements and IT best practices.
• Participates in professional development activities and career planning.
• Answers incoming field service calls and assists in managing trouble tickets for technicians.

Skills

Customer service

Technical support

Communication

Windows

Linux

Education

Two-year technical college degree or certificate

Job description

Brightstar Lottery in Louisville, KY, is hiring a Computer Operator I to monitor, process, and troubleshoot operations in a 24/365 environment. The role supports draw processing, file transfers, and incident handling while meeting SLA requirements.

The ideal candidate has a two-year technical degree or equivalent experience, plus 1–2 years in technical support or a call center setting. Proficiency with Linux/Windows and Microsoft Office is expected.