Computer Operator I

Brightstar Lottery; Louisville (KY); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

401(k) Savings Plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Wellness programs

Job summary

Brightstar Lottery in Louisville, KY, is hiring a Computer Operator I to monitor, process, and troubleshoot operations in a 24/365 environment. The role supports draw processing, file transfers, and incident handling while meeting SLA requirements.

The ideal candidate has a two-year technical degree or equivalent experience, plus 1–2 years in technical support or a call center setting. Proficiency with Linux/Windows and Microsoft Office is expected.

Qualifications

• Two-year technical college degree/certificate or comparable experience.
• 1-2 years experience in related technical support or call center environment preferred.
• Must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Linux and Windows operating systems to perform basic tasks.
• Basic knowledge of Microsoft Office applications including Outlook, Excel, Word, etc.

Responsibilities

• Provides basic level monitoring, processing, troubleshooting, support, and escalation for operating equipment.
• Demonstrates commitment to meeting customer expectations while reducing risks and costs of services.
• Executes, validates, and recovers defined processes for day-end processing, system balancing, file transfers and deliveries, and ticket handling.
• Coordinates, tracks, escalates and follows up on requests per guidelines.
• Adheres to SLA performance requirements and IT best practices.
• Participates in professional development activities and career planning.
• Answers incoming field service calls and assists in managing trouble tickets for technicians.

Skills

Customer service

Technical support

Communication

Windows

Linux

Education

Two-year technical college degree or certificate

Job description

Location:

Louisville, KY, US, 40202

Requisition ID: 19556

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

The successful Computer Operator I provides basic level monitoring, processing, troubleshooting, support, and escalation for operating equipment in a 24/365 technical environment.

Responsibilities

• Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also reducing the risks and costs of providing services.
• Performs basic level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures.
• Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates requests according to established guidelines.
• Adheres to service level agreements by following established SLA performance requirements.
• Adheres to IT best practices by following established performance and audit requirements.
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
• Answers incoming field service calls and assists in managing trouble tickets for technicians.

Qualifications

• Two-year technical college degree/certificate or comparable experience.
• 1-2 years experience in related technical support or call center environment preferred.
• Must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Linux and Windows operating systems to perform basic tasks.
• Basic knowledge of Microsoft Office applications including Outlook, Excel, Word, etc.

Skills

• Builds strong relationships both internally and externally.
• Exhibits professional and customer appropriate communications (written and verbal).
• Demonstrates knowledge and techniques in dealing with difficult or demanding customers.
• Organizes and prioritizes work efficiently.
• Demonstrates effective technical writing skills and present information in a professional and engaging manner.
• Completes work in a thorough, accurate, and timely manner with attention to detail.
• Demonstrates initiative and self-motivation.
• Displays sound business judgement and exhibits common sense.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#US-ONSITE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $13.99/hr – $23.80/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

• 401(k) Savings Plan with Company contributions
• health
• dental
• vision insurance
• life
• accident
• disability insurance
• tuition reimbursement
• paid time off
• wellness programs
• identity theft insurance

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Nearest Major Market: Louisville