Entry-Level Client Success & Onboarding Pro

Next Target Inc.; Long Beach (CA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation structure

Paid training and professional develop

Advancement into leadership roles

Supportive and team-focused culture

Hands-on experience in customer care

Job summary

Next Target Inc. is seeking a customer service associate to be the primary contact for clients, helping to maintain strong relationships, deliver exceptional service, and support overall customer satisfaction in a fast-paced, collaborative environment.

You will respond to inquiries, educate clients on products and solutions, assist with onboarding and account management, and coordinate with internal teams to ensure client needs are met, contributing to business growth and customer retention.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service or client-facing experience preferred.
• Ability to work independently and collaboratively.
• Professional demeanor with strong problem-solving skills.
• Adaptability in a fast-paced environment.

Responsibilities

• Develop and maintain strong relationships with new and existing clients
• Respond to customer questions and provide timely support
• Educate clients on products, services, and available solutions
• Assist with onboarding new customers and managing client accounts
• Coordinate with internal departments to ensure client needs are met
• Resolve customer concerns professionally and efficiently
• Monitor client feedback and identify opportunities for improvement
• Support business growth through customer retention and relationship building

Skills

Verbal & written comms

Organizational skills

Customer service experience

Independent & collaborative

Professional demeanor

Adaptability

Job description

Next Target Inc. is seeking a customer service associate to be the primary contact for clients, helping to maintain strong relationships, deliver exceptional service, and support overall customer satisfaction in a fast-paced, collaborative environment.

You will respond to inquiries, educate clients on products and solutions, assist with onboarding and account management, and coordinate with internal teams to ensure client needs are met, contributing to business growth and customer retention.