Entry-Level Client Services Specialist | Problem Solver

Kastle Systems; Falls Church (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition/Training Assistance

BrightHorizons Lifestyle Assistance

Wellness Program

Job summary

Kastle Systems is a leader in property technology, delivering secure, integrated access control and monitoring solutions worldwide. We seek a Client Services Representative to serve as the daily business contact for an assigned group of customers, responding to requests, troubleshooting, and driving exceptional client experiences.

You will work closely with internal teams, maintain project knowledge, and communicate client goals to ensure satisfaction and renewal opportunities.

Qualifications

• Bachelor’s degree or 1-3 years of customer service experience preferred.
• Clear speaking voice, excellent telephone manner and professional writing skills.
• Excellent organizational skills and ability to manage multiple priorities.
• Technical and analytical skills; ability to learn new programs, systems, and applications.
• Master troubleshooter; use logic and critical thinking skills to assess, prioritize, and solve problems.
• Ability to work as a team player in a fast paced professional environment
• Demonstrated sense of urgency in resolving customer needs.

Responsibilities

• Responds to client requests and resolves issues promptly.
• Maintains knowledge of projects and communicates issues/opportunities.
• Supports account growth with Sales and Business Development.
• Communicates client goals to the team and reports on activity.
• Ensures excellent client service and professional communication.

Skills

Customer service

Communication

Organization

Technical skills

Troubleshooting

Teamwork

Urgency

Education

Bachelor's degree

Job description

Kastle Systems is a leader in property technology, delivering secure, integrated access control and monitoring solutions worldwide. We seek a Client Services Representative to serve as the daily business contact for an assigned group of customers, responding to requests, troubleshooting, and driving exceptional client experiences.

You will work closely with internal teams, maintain project knowledge, and communicate client goals to ensure satisfaction and renewal opportunities.