Entry-Level Client Relations Associate at Luxuriate Management, Inc

Wayne State University; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Luxuriate Management is seeking a friendly, entry-level Client Relations Associate to be the primary contact for clients. You will help maintain strong relationships, deliver excellent service, and support overall customer satisfaction in a fast-paced, on-site Charlotte environment.

This role offers hands-on experience in customer relations, onboarding new customers, and opportunities for advancement as you build product knowledge and leadership skills within our team.

Qualifications

• Verbal and written communication skills.
• Organizational and multitasking abilities.
• Customer service or client-facing experience preferred.
• Ability to work independently and collaboratively.
• Professional demeanor with strong problem-solving skills.
• Adaptability in a fast-paced environment.

Responsibilities

• Develop and maintain strong relationships with new and existing clients.
• Respond to customer questions and provide timely support.
• Educate clients on products, services, and available solutions.
• Assist with onboarding new customers and managing client accounts.
• Resolve customer concerns professionally and efficiently.
• Monitor client feedback and identify opportunities for improvement.
• Support business growth through customer retention and relationship building.

Skills

Verbal communication

Written communication

Org & multitasking

Customer service

Independent & collaborative

Problem solving

Adaptability

Job description

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At Luxuriate Management, we are looking for a professional and customer-focused Client Relations Associate to join our team. In this role, you will serve as a primary point of contact for clients, helping to maintain strong relationships, deliver exceptional service, and support overall customer satisfaction. This position is ideal for individuals with strong people skills who enjoy working in a collaborative and fast-paced environment.

*Please note: this is a fully on-site position in Charlotte, NC*

Key Responsibilities

• Develop and maintain strong relationships with new and existing clients
• Respond to customer questions and provide timely support
• Educate clients on products, services, and available solutions
• Assist with onboarding new customers and managing client accounts
• Resolve customer concerns professionally and efficiently
• Monitor client feedback and identify opportunities for improvement
• Support business growth through customer retention and relationship building

Qualifications

• Verbal and written communication skills
• Organizational and multitasking abilities
• Customer service or client-facing experience preferred
• Ability to work independently and collaboratively
• Professional demeanor with strong problem-solving skills
• Adaptability in a fast-paced environment

What We Offer

• Competitive compensation structure
• Paid training and professional development
• Opportunities for advancement into leadership roles
• Supportive and team-focused culture
• Hands-on experience in customer relations and business operations

Build Your Career With Us

If you’re looking to develop marketing experience, strengthen your leadership skills, and build a long-term career with room for advancement, to join Luxuriate Management as a n Entry-Level Client Relations Associate.