Entry-Level Client Administrator

ROCS Grad Staffing; Bowie (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

ROCS Grad Staffing is seeking a candidate for a client-focused role designed to launch a career with extensive training and a clear path for growth. You will work directly with clients to understand their needs, coordinate information and documentation, and guide them through a key process from start to finish.

The role emphasizes communication, organization, problem-solving, and relationship management, with an onsite team and a structured training program to develop essential skills.

Qualifications

• Strong customer service or client-facing skills and a genuine interest in helping people.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented with the ability to manage multiple clients, tasks, and deadlines.
• Comfortable working with numbers, reviewing information, and handling detailed documentation.
• Coachable and eager to learn through an extensive training program.

Responsibilities

• Serve as a primary point of contact for clients, providing professional, responsive, and personalized support.
• Communicate with clients by phone, email, and text to answer questions, provide updates, gather information, and explain next steps.
• Conduct client conversations to understand goals, circumstances, and needs and provide guidance.
• Collect, review, and organize client information and documentation, ensuring records are complete and accurate.
• Maintain detailed client records, communications, and follow-up activities within the CRM.
• Coordinate client requests and applications from initial contact through completion, keeping clients informed.
• Review sensitive information and use attention to detail to determine appropriate options.
• Explain products, processes, requirements, and next steps clearly and professionally.
• Collaborate with internal team members to ensure client needs are addressed efficiently.
• Maintain compliance with company policies, procedures, and applicable regulations.
• Participate in comprehensive training and ongoing professional development.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Problem solving

Education

Bachelor's degree in Business/ Economics/ Psychology/ Finance or related field

Job description

This is an excellent opportunity to launch your career in a client-focused professional environment with extensive training and a clear path for growth. You’ll work directly with clients to understand their needs, answer questions, coordinate information and documentation, and guide them through an important process from beginning to end while developing valuable skills in communication, organization, problem-solving, and relationship management.

Responsibilities

• Serve as a primary point of contact for clients, providing professional, responsive, and personalized support throughout their experience.
• Communicate with clients by phone, email, and text to answer questions, provide updates, gather information, and explain next steps.
• Conduct client conversations to understand individual goals, circumstances, and needs and provide appropriate information and guidance.
• Collect, review, and organize client information and documentation, ensuring records are complete and accurate.
• Maintain detailed client records, communications, and follow-up activities within the CRM.
• Coordinate client requests and applications from initial contact through completion, keeping clients informed and ensuring tasks are completed on schedule.
• Review sensitive information and use attention to detail and sound judgment to help determine appropriate options.
• Explain products, processes, requirements, and next steps clearly and professionally.
• Collaborate with internal team members to ensure client needs are addressed efficiently and accurately.
• Maintain compliance with company policies, procedures, and applicable regulations.
• Participate in comprehensive training and ongoing professional development.

Qualifications

• Bachelor’s degree in Business, Economics, Psychology, Finance, or a related field preferred (May 2025 & May 2026 graduates are encouraged to apply).
• Strong customer service or client-facing skills and a genuine interest in helping people.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented with the ability to manage multiple clients, tasks, and deadlines.
• Comfortable working with numbers, reviewing information, and handling detailed documentation.
• Patient, professional, and confident when communicating with a wide variety of clients.
• Coachable and eager to learn, with the ability to retain and apply information through an extensive training program.
• Motivated, dependable, and eager to grow professionally.
• Ability to work effectively both independently and as part of a collaborative, onsite team.
• Previous experience in customer service, administration, hospitality, communications, or another client-facing environment is a plus, but not required.
• Ability to successfully complete required background and credit checks.