Entry-Level Branch Customer Specialist

Platinum Coastal Group; Covington (KY); On-site; USD 32,000 - 40,000; Full time

Job summary

Platinum Coastal Group in Covington, KY, is seeking an entry-level Customer Support Associate to engage customers, explain services, and support daily branch operations. The role emphasizes face-to-face interaction and building relationships in a fast-moving environment.

The ideal candidate is personable, dependable, organized, and coachable, with transferable experience from retail, hospitality, or other people-facing work. On-site teamwork is essential.

Qualifications

• Entry-level role focusing on customer-facing support and daily branch activity.
• On-site position with regular face-to-face interaction.
• Strong interpersonal skills; organized and coachable.

Responsibilities

• Engage customers and understand their needs.
• Explain available services and next steps.
• Complete routine service tasks according to procedures.
• Build positive relationships through face-to-face communication.

Skills

Customer engagement

Needs assessment

Explain services

Face-to-face communication

Job description

Platinum Coastal Group in Covington, KY, is seeking an entry-level Customer Support Associate to engage customers, explain services, and support daily branch operations. The role emphasizes face-to-face interaction and building relationships in a fast-moving environment.

The ideal candidate is personable, dependable, organized, and coachable, with transferable experience from retail, hospitality, or other people-facing work. On-site teamwork is essential.