Entry-Level Bilingual Customer Care Associate

KLS Martin Group; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

KLS Martin Group in Jacksonville, FL is seeking a Bilingual Customer Care Specialist I to be the first point of contact for customers. This entry-level role handles orders and quotes, responds to inquiries, resolves basic issues, and provides timely information primarily via email, with daily phone support.

You will build customer service, communication, and administrative skills in a professional office setting while supporting customer retention initiatives and cross-functional collaboration

Qualifications

• High school diploma or equivalent required.
• 0–2 years of customer service experience preferred.
• Bilingual English/Spanish required.
• Strong communication in both languages.
• Proficiency with Microsoft Office and ERP systems.

Responsibilities

• Respond to customer inquiries through phone, email, and other approved channels.
• Process customer orders and quotes, including entry, modifications, cancellations, and confirmations.
• Provide information about products, services, and company policies.
• Record interactions, orders, and issue resolutions in the ERP system.
• Coordinate with team members and other departments to support customer needs.
• Maintain positive customer relationships and assist in retention initiatives.

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

ERP systems

Job description

KLS Martin Group in Jacksonville, FL is seeking a Bilingual Customer Care Specialist I to be the first point of contact for customers. This entry-level role handles orders and quotes, responds to inquiries, resolves basic issues, and provides timely information primarily via email, with daily phone support.

You will build customer service, communication, and administrative skills in a professional office setting while supporting customer retention initiatives and cross-functional collaboration