Entry-Level Bilingual Call Center Associate (Remote)

alphanumeric; New York (NY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Fully funded Health Insurance for you

73.5% funded Health Insurance for your

Dental, Vision, and Prescription

401(k) Retirement Savings

Comprehensive time off including paid

Flex Spending Accounts

Entertainment Discount Program

Employee Assistant Program

Public Service Loan Forgiveness (PSLF)

Life Insurance

Job summary

Urban Health Plan is seeking a bilingual Call Center Associate I to support our Bronx-based health centers. This entry-level role requires English/Spanish proficiency, strong customer service, and computer skills. Remote-friendly with periodic on-site trainings in the Bronx for meetings.

You will handle high-volume calls, schedule appointments, relay messages, and protect patient privacy in line with HIPAA/PHI. Training provided; opportunity to grow within a community-focused health system.

Qualifications

• High School Diploma or GED required.
• This position is entry level, training provided.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is a must.

Responsibilities

• Answers high volume telephone calls, schedules medical appointments, and relays messages according to the organization communication standards.
• Responds to and resolves patient requests/concerns.
• Refers clinical questions to medical providers.
• Ensures confidentiality at all times in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirms insurance when necessary.
• Completes rescheduling, canceling, and/or verifying patient's appointments as needed.
• Exhibits "WE CARE" performance standards in accordance with Urban Health Plan's Operating Credo.

Job description

Urban Health Plan is seeking a bilingual Call Center Associate I to support our Bronx-based health centers. This entry-level role requires English/Spanish proficiency, strong customer service, and computer skills. Remote-friendly with periodic on-site trainings in the Bronx for meetings.

You will handle high-volume calls, schedule appointments, relay messages, and protect patient privacy in line with HIPAA/PHI. Training provided; opportunity to grow within a community-focused health system.