Entry-Level Banking Customer Support

TalentBridge; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TalentBridge is assisting a large, established financial services organization in San Antonio, TX, to hire Customer Service Representatives. No banking experience is required; strong customer service and a professional demeanor are essential.

Responsibilities include handling high-volume inbound calls, assisting with account questions, digital banking support, and resolving issues. Flexible 24/7 scheduling with weekend shifts; a Bachelor’s degree is preferred but not required based on experience.

Qualifications

• Strong customer service and communication skills.
• Comfortable in a high-volume, phone-based environment.
• Ability to handle 75-100 inbound calls per day.
• Strong computer skills; navigate multiple systems.

Responsibilities

• Handle high-volume inbound customer service calls
• Assist customers with account questions and general account servicing
• Help with payments, transactions, lost or stolen cards, fraud concerns, and disputes
• Provide digital and online banking support
• Research account issues and help customers reach appropriate resolutions
• Navigate multiple systems and applications while assisting customers
• Provide professional, empathetic, and solution-focused customer service
• Escalate complex issues to the appropriate teams when necessary

Skills

Customer service

Phone support

Call center

Multitasking

Digital banking

Education

Bachelor's degree preferred

Job description

TalentBridge is assisting a large, established financial services organization in San Antonio, TX, to hire Customer Service Representatives. No banking experience is required; strong customer service and a professional demeanor are essential.

Responsibilities include handling high-volume inbound calls, assisting with account questions, digital banking support, and resolving issues. Flexible 24/7 scheduling with weekend shifts; a Bachelor’s degree is preferred but not required based on experience.