Banking Customer Service & Sales Pro

Broadway Bank; San Antonio, Northern (TX, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

Free vision insurance

Retirement matching

Career development and mentorship

Job summary

Broadway Bank in Texas is seeking a Customer Service Center representative to serve as the inbound point of sales and service for existing and prospective customers, while achieving individual and call center goals.

The role requires strong communication, selling ability, and knowledge of bank products. Hours and schedule support a service-oriented environment within Broadway Bank's call center framework.

Qualifications

• 1 year financial institution or customer contact, or call center experience.
• Demonstrated selling skills and abilities.
• Good verbal and written communication skills.

Responsibilities

• Answer incoming calls by communicating with existing and prospective customers to uncover financial needs.
• Acquire, expand and retain customers and refer to appropriate line of business partner.
• Process routine and complex transactions for call center customers including transfers and payments.

Skills

Communication

Sales skills

Customer service

Education

High school diploma

Tools

ACD applications

Microsoft Office

Ten-key

Platform software

Job description

Broadway Bank in Texas is seeking a Customer Service Center representative to serve as the inbound point of sales and service for existing and prospective customers, while achieving individual and call center goals.

The role requires strong communication, selling ability, and knowledge of bank products. Hours and schedule support a service-oriented environment within Broadway Bank's call center framework.