Entry Level - AV Support

Optomi; Durham (NC); On-site; USD 21,000 - 26,000; Part time

Job summary

Optomi is seeking an Audio/Visual Support Assistant to join a collaborative team in Durham, NC. This onsite role supports conference rooms, meetings, and events with hands-on AV setup and troubleshooting.

You will work with Microsoft Teams Rooms, Zoom, and other conferencing tech, ensuring smooth hybrid and virtual meetings while assisting attendees and staff with timely support.

Qualifications

• 1+ year of experience in AV support or similar technical role.
• Hands-on experience setting up or supporting AV equipment and conference rooms.
• Familiarity with Microsoft Teams and/or Zoom.
• Strong troubleshooting and problem-solving skills.
• Comfortable working directly with users and providing technical assistance.

Responsibilities

• Set up, test, and prepare AV equipment for conference rooms and event spaces.
• Support in-room, virtual, and hybrid meetings.
• Assist users with Microsoft Teams Rooms, Zoom, and other conferencing technology.
• Troubleshoot common audio, video, display, connectivity, and meeting-room issues.
• Provide day-of technical support for meetings and events.
• Perform routine conference-room readiness checks.
• Maintain and organize AV equipment and inventory.
• Assist with live streams and meeting recordings.
• Escalate more complex technical issues to senior AV staff.

Skills

AV support

IT Help Desk

Customer service

Conference room setup

Microsoft Teams/Zoom

Troubleshooting

Tools

Microsoft Teams

Zoom

Job description

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work Arrangement: Onsite

Contract: 5 months

Pay Rate: $17.00/hour W2

Optomi is seeking an Audio/Visual Support Assistant to join a collaborative team supporting conference rooms, meetings, and events at a leading organization in Durham, NC.

This is a great opportunity for someone who is tech-savvy, customer-focused, and comfortable working hands‑on with AV equipment. You’ll work closely with the Senior AV Manager to ensure conference rooms are ready, meetings run smoothly, and users receive timely technical support.

What You'll Do:

• Set up, test, and prepare AV equipment for conference rooms and event spaces.
• Support in-room, virtual, and hybrid meetings.
• Assist users with Microsoft Teams Rooms, Zoom, and other conferencing technology.
• Troubleshoot common audio, video, display, connectivity, and meeting‑room issues.
• Provide day‑of technical support for meetings and events.
• Perform routine conference‑room readiness checks.
• Maintain and organize AV equipment and inventory.
• Assist with live streams and meeting recordings.
• Escalate more complex technical issues to senior AV support staff.
• Provide professional, customer-focused support to employees and meeting attendees.

What We’re Looking For:

• 1+ year of experience in AV support, IT Help Desk, event technology, or a similar customer‑facing technical role.
• Hands‑on experience setting up or supporting AV equipment and conference rooms.
• Familiarity with Microsoft Teams and/or Zoom.
• Strong troubleshooting and problem‑solving skills.
• Comfortable working directly with users and providing technical assistance.
• Tech‑savvy with the ability to quickly learn new equipment and technology.
• Strong communication and customer service skills.
• Ability to lift and carry equipment weighing up to 50 lbs.

Nice to Have:

• Corporate event or event‑support experience.
• Experience supporting Microsoft Teams Rooms.
• Experience troubleshooting microphones, speakers, displays, cameras, and other conference‑room equipment.

Why Join?

You'll work alongside an experienced AV team and gain hands‑on exposure to corporate AV, conference‑room technology, Microsoft Teams Rooms, virtual meetings, and event support in a collaborative onsite environment.