Applications Specialist I

Flyover Attractions, Inc.; Chicago (IL); Hybrid; USD 68,000 - 92,000; Full time

Benefits offered by this job

Extended Benefits

Short Term Incentive Program

Job summary

Flyover Attractions invites applications for an Applications Specialist I to support and improve our business apps, including POS and ticketing systems. The role is entry-level on the IT team, based in Chicago with hybrid work and occasional on-site tasks up to four hours weekly.

You will learn our application landscape, resolve day-to-day requests, and help with integrations and rollouts, working alongside senior team members.

Qualifications

• 0–2 years in IT support, help desk, or application support (internships/counts)
• Exposure to business applications or SaaS tools is a plus
• Basic understanding of how applications, databases, and integrations fit together

Responsibilities

• Provide day-to-day support for business applications (POS/ticketing, productivity, and line-of-business systems)
• Triage and resolve application support tickets, escalate complex issues
• Assist with application updates, testing, and rollouts
• Help maintain integrations and data flows between applications
• Create and maintain user guides, documentation, and knowledge base articles
• Support end-user training and onboarding for applications
• Handle Level 1 on-site tasks (hardware, printers, peripherals) up to ~4 hours per week

Skills

Customer service

Troubleshooting

Learning agility

Prioritization

Hands-on IT tasks

Team collaboration

Education

Associate's or Bachelor's in Information Systems/CS

Tools

RTP POS

Retail Pro POS

Ventrata POS

Job description

About this position

About Flyover Attractions

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.

About the role

TheApplications SpecialistIhelpsadminister, support, and improve the business applications our teams rely on every day, from POS and ticketing systems to core productivity and line-of-business apps. This is an entry-level role on the IT team for someone eager to grow:you’llwork alongside senior team members to configure applications, resolve user issues, and support integrations and rollouts. As an IT team member based at this location, the role also handles occasional Level 1 IT tasks that need to be done in person (no more than about four hours per week) andworksa hybrid schedule, with on-site attendance expected when required. Thisroleisposted in Chicago, IL,Las Vegas, NV, and Vancouver BC. Early priorities includelearningour application landscape, supporting day-to-day requests, and documenting common fixes.

Compensation :

• 80kUSD/annually
• Extended Benefits
• Short Term Incentive Program

What you'll do

• Provide day-to-day support for business applications (POS/ticketing, productivity, and line-of-business systems) user setup, permissions, configuration, and troubleshooting
• Triage and resolve application support tickets, escalating complex issues to senior team members
• Assist with application updates, testing, and rollouts, including validating fixes and new features
• Help maintain integrations and data flows between applications under guidance
• Create and maintain user guides, documentation, and knowledge base articles
• Support end-user training and onboarding for applications
• As an IT team member on site at this location, handle Level 1 tasks that need to be done in person (hardware setup and swaps, printer and peripheral issues, hands-on troubleshooting), up to about 4 hours per week; remote support is handled by the broader IT team
• Other duties as assigned

Qualifications

• Strong customer service and communication skills: patient and clear with non-technical users
• Solid troubleshooting instincts and attention to detail
• Eager to learn and grow into a broader applications/IT role
• Able to manage multiple requests and prioritize with guidance
• Comfortable handling occasional hands-on Level 1 IT tasks, such as desktop, printer, and peripheral troubleshooting, with a customer service mindset
• Collaborative team player within a cross-functional IT team
• Experience with POS systems such as RTP, Retail Pro, and Ventrata an asset

Education & Experience

EDUCATION:

• Associate’s orBachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience

IDEAL EXPERIENCE:

You won’t need every item on this list. If you meet most of it, we encourage you to apply

• 0–2 years in IT support, application support, or a help desk role (internships and coursework count)
• Exposure to supporting business applications or SaaS tools
• Basic understanding of how applications, databases, and integrations fit together

Welcoming All Applicants

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.