Entry-Level Apple Tech Support Specialist

Insidepfa; Woburn (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Wellness program & mental health tools

Job summary

Patient Funding Alternatives (PFA) seeks a Technical Support Specialist to provide frontline IT support for in‑office and remote staff. You’ll troubleshoot Mac devices, assist with setup and networking basics, and help users with common software issues while delivering excellent customer service.

Ideal for early‑career IT professionals who enjoy problem solving, learning, and documenting solutions for a knowledge base within a supportive team.

Qualifications

• High School Diploma or equivalent required.
• CompTIA ITF+ and/or A+ certifications are a plus.
• Basic knowledge of Apple macOS/iOS, networking, and Microsoft Office is expected.

Responsibilities

• Provide first‑level technical support for Apple devices and basic hardware/software issues.
• Assist with account setup, password resets, and simple application support.
• Document common issues and resolutions for the knowledge base.

Skills

macOS

iOS

Networking basics

Microsoft Office

Education

High School Diploma

CompTIA ITF+

CompTIA A+

Job description

Patient Funding Alternatives (PFA) seeks a Technical Support Specialist to provide frontline IT support for in‑office and remote staff. You’ll troubleshoot Mac devices, assist with setup and networking basics, and help users with common software issues while delivering excellent customer service.

Ideal for early‑career IT professionals who enjoy problem solving, learning, and documenting solutions for a knowledge base within a supportive team.