Entry Level Account Manager

City Wide Facility Solutions of St. Louis; St. Louis (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a driven Entry-level Account Manager to join their dynamic team in St. Louis. This role focuses on nurturing client relationships and ensuring high-quality service delivery across various maintenance solutions. As part of a fast-growing organization, you'll have the opportunity to make a significant impact on the community while developing your career in a supportive environment. With a competitive compensation package and a strong company culture, this position offers a fantastic opportunity for personal and professional growth.

Benefits

Health Insurance (100% Paid by Company)

401K with 4% Employer Match

Short-Term/Long-Term Disability (100% Paid by Company)

$500 per month car allowance

Company Cell Phone

Company Surface Pro Tablet

15 Days PTO - Year 1-4

20 Days PTO - Year 5+

6 Paid Holidays

Opportunity for Advancement

Qualifications

• 2-3 years of account management experience required.
• Strong client relationship management skills are essential.

Responsibilities

• Manage client relationships and oversee service needs in assigned territory.
• Negotiate contracts and ensure client satisfaction through quality control.

Skills

Account Management

Client Relationship Management

Negotiation

Problem Solving

Education

Bachelor's Degree

Job description

2 weeks ago Be among the first 25 applicants

City Wide Facility Solutions St. Louis, named a “Best Places to Work STL 2025” is growing and we’re seeking a driven, client focused Entry-level Account Manager. City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. But we do more than just manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems! Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective:

The Account Manager or Facility Solutions Manager (FSM) is responsible for nurturing client relationships and overseeing the service needs in an assigned territory in the St. Louis area. The ideal candidate will have 2-3 years of account management experience. This position provides field support including – training, support and guidance with new clients, trouble-shooting customer requests, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include upselling, negotiating contracts, and always ensuring quality service and striving for high client satisfaction.

Essential functions:

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services. Determine pricing, staffing, and logistics.
• Manage all contractor relationships including pricing and other contract terms, develop service specifications, client and contractor compliance, and add and/or replace contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all commitments to clients.
• Direct night managers, ensuring the client’s strategy is executed and all services are performed correctly.
• Promptly address and effectively communicate all client issues with contractors and the Director of Operations.
• Schedule each non-routine activity in client facilities.
• Notify sales executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.

Compensation Package:

• $45,000 - $75,000 - all in compensation- including commissions and bonuses
• $500 per month car allowance
• Health Insurance (100% Paid by Company)
• 401K with 4% Employer Match
• Short-Term/Long-Term Disability (100% Paid by Company)
• Company Cell Phone
• Company Surface Pro Tablet*
• Eligible for Chairman's Club awards
• 15 Days PTO - Year 1-4
• 20 Days PTO - Year 5+
• 6 Paid Holidays
• Opportunity for Advancement

What’s Great About Working at City Wide

• Named "Best Places to Work STL 2025"
• Work in a fast-paced, growing organization
• See how your job directly impacts the company
• Build positive relationships in our strong company culture
• Help businesses in your local St. Louis community

Love The People You Work With

In a typical week, you’ll likely spend more time with your coworkers than your own family so it’s important to love the people you work with. Our team members make our culture what it is, so we seek out amazing candidates to help foster the work environment we are so proud of. If you think you’re a great fit, we want to hear from you!

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Facilities Services

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