Entry-Level 911 Dispatcher & Call-Taker

Shelby County 911; Chelsea (AL); On-site; USD 28,000 - 37,000; Full time

Job summary

Shelby County Emergency Management Communications District (Shelby County 911) seeks positive, professional 911 Telecommunicators to join a busy, critical public safety center.

You will perform 911 call taking and dispatching for law enforcement, fire, and EMS, assist the public with routine calls, and learn de‑escalation and information gathering while supporting responders in the field. Training is provided and a meaningful, community‑impact career awaits.

Qualifications

• Positive, professional, mature and responsible individuals sought for 911 Telecommunicator roles.
• Ability to respond quickly with direct and correct decisions and to gather accurate information from callers.
• Calm demeanor under pressure and strong communication skills are essential.

Responsibilities

• Take 911 calls and dispatch emergency services (law enforcement, fire, EMS).
• Assist the public with routine non-emergency and business-related calls.
• Learn to de‑escalate and gather information for responders, while maintaining accurate records.

Job description

Shelby County Emergency Management Communications District (Shelby County 911) seeks positive, professional 911 Telecommunicators to join a busy, critical public safety center.

You will perform 911 call taking and dispatching for law enforcement, fire, and EMS, assist the public with routine calls, and learn de‑escalation and information gathering while supporting responders in the field. Training is provided and a meaningful, community‑impact career awaits.