Entitlements Specialist: Field Advocate for ACT Teams

ICL; New York, Bronx (NY, ID); Sur place; USD 57 000 - 69 000; Plein temps

Avantages offerts par ce poste

Comprehensive Health Benefits

403(b) Retirement Savings Plan

Generous Paid Time Off

Employee Wellness Programs

Learning & Development Tracks

Commuter Benefits

Flexible spending plans

Pet insurance

Identity theft insurance

Résumé du poste

ICL is seeking an Entitlements Specialist to support Assertive Community Treatment (ACT) clients across seven teams in New York City. The role involves hands-on advocacy in the community, helping clients navigate government benefits and financial entitlements.

This position requires a willingness to travel throughout the five boroughs, strong adaptability for scheduling across teams, and effective collaboration with clinical staff to secure benefits and ensure successful appointments.

Qualifications

• Bachelor’s degree (B.A.) plus 2 years’ experience in social/human services or related area, or Associate degree plus 3 years of above experience, or High School diploma/G.E.D. plus 4 years of above experience.
• Experience working with public benefits (HRA/SSA) in NYC, ideally supporting individuals with severe mental illness, homelessness, or special needs populations.
• Willingness to travel extensively throughout NYC boroughs to support clients across different team territories. Strong adaptability is required to manage scheduling and cross-coverage for seven teams.

Responsabilités

• Multi-team support & coverage: Manage caseload demands and client updates across seven ACT teams with seamless communication to clinical staff.
• Field advocacy & accompaniment: Meet clients in the community and accompany them to NYC HRA, SSA, DMV, and housing authorities; assist with SSI/SSDI/PA/SNA/SNAP/Medicaid- Medicare applications.
• Documentation & compliance: Maintain up-to-date client records and log data in EHR; complete entitlement assessments.
• Crisis/immediate support: Secure emergency grants, replacement IDs, and expedited assistance.
• Attend entitlement and benefits trainings: Participate in supervision, stay updated on NYC entitlements procedures, and share knowledge with coworkers.

Connaissances

Strong adaptability

Willingness to travel

Formation

Bachelor’s degree (B.A.) + 2 years in social/human services (or related area)

Description du poste

ICL is seeking an Entitlements Specialist to support Assertive Community Treatment (ACT) clients across seven teams in New York City. The role involves hands-on advocacy in the community, helping clients navigate government benefits and financial entitlements.

This position requires a willingness to travel throughout the five boroughs, strong adaptability for scheduling across teams, and effective collaboration with clinical staff to secure benefits and ensure successful appointments.