Entitlements Spec-Coordinator-ACT34801

ICL; New York, Bronx (NY, ID); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

403(b) Retirement Savings Plan

Generous Paid Time Off

Employee Wellness Programs

Learning & Development Tracks

Commuter Benefits

Flexible spending plans

Pet insurance

Identity theft insurance

Job summary

ICL is seeking an Entitlements Specialist to support Assertive Community Treatment (ACT) clients across seven teams in New York City. The role involves hands-on advocacy in the community, helping clients navigate government benefits and financial entitlements.

This position requires a willingness to travel throughout the five boroughs, strong adaptability for scheduling across teams, and effective collaboration with clinical staff to secure benefits and ensure successful appointments.

Qualifications

• Bachelor’s degree (B.A.) plus 2 years’ experience in social/human services or related area, or Associate degree plus 3 years of above experience, or High School diploma/G.E.D. plus 4 years of above experience.
• Experience working with public benefits (HRA/SSA) in NYC, ideally supporting individuals with severe mental illness, homelessness, or special needs populations.
• Willingness to travel extensively throughout NYC boroughs to support clients across different team territories. Strong adaptability is required to manage scheduling and cross-coverage for seven teams.

Responsibilities

• Multi-team support & coverage: Manage caseload demands and client updates across seven ACT teams with seamless communication to clinical staff.
• Field advocacy & accompaniment: Meet clients in the community and accompany them to NYC HRA, SSA, DMV, and housing authorities; assist with SSI/SSDI/PA/SNA/SNAP/Medicaid- Medicare applications.
• Documentation & compliance: Maintain up-to-date client records and log data in EHR; complete entitlement assessments.
• Crisis/immediate support: Secure emergency grants, replacement IDs, and expedited assistance.
• Attend entitlement and benefits trainings: Participate in supervision, stay updated on NYC entitlements procedures, and share knowledge with coworkers.

Skills

Strong adaptability

Willingness to travel

Education

Bachelor’s degree (B.A.) + 2 years in social/human services (or related area)

Job description

• Education: Bachelor’s degree (B.A.) plus 2 years’ experience in social/human services (providing services to individuals with psychiatric disabilities a plus), entitlement or related area of service, or Associate degree plus 3 years of above experience, or High School diploma/G.E.D. plus 4 years of above experience. Experience working with public benefits (HRA/SSA) in NYC, ideally supporting individuals with severe mental illness, homelessness, or special needs populations. Willingness to travel extensively throughout the five boroughs via public transportation to support clients across different team territories. Strong adaptability is required to manage scheduling and cross-coverage for seven teams.
• Work Eligibility:Mustbe authorized towork in the U.S.
• Work Location Requirement: Onsite

Compensation

$63,000

What we Offer

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
• 403(b)Retirement Savings Planwith employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Daysand12paid holidays
• Employee Wellness Programs:Employee Assistance Programand mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks:Commuter Benefits, recognition programs, discount programs,flexible spending plans, voluntarybenefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.
  

Job Summary

The ACT(Assertive Community Treatment) program provides intensive, mobile mental health care to individuals with severe mental illnesses. TheACT Entitlements Specialisthelps clients enrolled in Assertive Community Treatment (ACT) teams navigate, secure, and maintain government benefits and financial entitlements. This role can be mobile at times, requiring hands-on advocacy directly in the community. TheACT Entitlements Specialistworks as a centralized or shared resource supporting clientsacross all seven of the agency's ACT teams. Because clients often face significant barriers to navigating bureaucratic systems independently, this role involves providing coverage across teams and activelyaccompanying individuals to appointments throughout New York City

Primary Responsibilities:

Multi-team support & coverage:

• Manage caseload demands, intake requests, and client updatesfluidly across seven distinct ACT teams, maintaining seamless communication with each team's clinical staff.

Field advocacy & accompaniment:

• Meet clients in the community andaccompany them to various public offices: including NYC HRA, federal SSA, DMV, and housing authorities—to provide direct support and ensure appointments are successfully completed.
• Assist clients with initial and renewal applications forSSI,SSDI,Public Assistance (PA/SNA),SNAP, andMedicaid/Medicare.
• Act as an advocate and primary contact when dealing with NYC agencies like theHRA(Human Resources Administration),HASA(HIV/AIDS Services Administration), and the federalSSA(Social Security Administration).

Documentation & Compliance:

• Maintain up-to-date client records, complete entitlement assessments, and log data in electronic health record (EHR) databases.

Crisis/immediate support:

• Secure emergency grants, replacement identification (birth certificates, social security cards), and expedited food or cash assistance.

ATTEND ALL SCHEDULED ENTITLEMENT SUPERVISORY AND BENEFITS TRAININGS:

• Actively participate in the supervisory process. The Specialist can utilize supervision by taking direction regarding the daily processing and completion of assigned departmental tasks. Through trainings, the Specialist should enhance and expand their entitlement knowledge and the skills necessary to effectively work with residents, agency staffs and the various benefit systems.
• Attend various benefits training sessions, be able to understand and comprehend the ever-changing NYC entitlements operation procedures, relay the subsequent information to the co-workers and utilize it in Specialist’ day-to-day work.

Travel Required

Yes .

Equal Opportunity Employer
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