Entitlements Coordinator for Resident Services

ICL; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

ICL’s Entitlements Department in New York is seeking an organized clerical professional to support entitlement processes. You will use Microsoft Outlook, Word, and Excel to manage records, prepare forms, and coordinate appointments.

Responsibilities include maintaining files, creating resident entitlement charts, handling mail, and processing MTA half-fare applications. Strong attention to detail and customer service are essential.

Qualifications

• High School diploma or GED plus 2 years of relevant experience.
• Proficient with Outlook, Word, Excel and general office software.
• Excellent organizational and time management skills.
• Committed to equity, diversity and belonging with strong customer service.
• Attention to detail and ability to handle confidential information.

Responsibilities

• Maintain entitlement files and organize records.
• Create entitlement charts for residents.
• Handle mail, copy, scan and fax documents.
• Collect data and complete the MTA half-fare applications.
• Schedule monthly appointments and obtain photo IDs.
• Prepare and submit MTA applications, including notary steps.
• Distribute statements and assist with archiving.
• Perform related duties as assigned.

Skills

Microsoft Outlook

MS Word

MS Excel

Time management

Organizational skills

Customer service

Education

HS diploma or GED

Tools

Office equipment

Job description

ICL’s Entitlements Department in New York is seeking an organized clerical professional to support entitlement processes. You will use Microsoft Outlook, Word, and Excel to manage records, prepare forms, and coordinate appointments.

Responsibilities include maintaining files, creating resident entitlement charts, handling mail, and processing MTA half-fare applications. Strong attention to detail and customer service are essential.