Entitlements Clerk-ED534502

ICL; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

ICL’s Entitlements Department in New York is seeking an organized clerical professional to support entitlement processes. You will use Microsoft Outlook, Word, and Excel to manage records, prepare forms, and coordinate appointments.

Responsibilities include maintaining files, creating resident entitlement charts, handling mail, and processing MTA half-fare applications. Strong attention to detail and customer service are essential.

Qualifications

• High School diploma or GED plus 2 years of relevant experience.
• Proficient with Outlook, Word, Excel and general office software.
• Excellent organizational and time management skills.
• Committed to equity, diversity and belonging with strong customer service.
• Attention to detail and ability to handle confidential information.

Responsibilities

• Maintain entitlement files and organize records.
• Create entitlement charts for residents.
• Handle mail, copy, scan and fax documents.
• Collect data and complete the MTA half-fare applications.
• Schedule monthly appointments and obtain photo IDs.
• Prepare and submit MTA applications, including notary steps.
• Distribute statements and assist with archiving.
• Perform related duties as assigned.

Skills

Microsoft Outlook

MS Word

MS Excel

Time management

Organizational skills

Customer service

Education

HS diploma or GED

Tools

Office equipment

Job description

Entitlements Department
125 Broad St
New York, NY 10004, USA

Description

JOB SUMMARY:

Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel.

ESSENTIAL JOB FUNCTIONS:

• Maintain Entitlement Files:
• Create Entitlements charts for ICL residents.
• Organize files in chronological / alphabetical order.
• Collect data and complete the MTA half-fare applications
• Manage monthly appointments with ICL residents to complete application and make a picture ID
• Process MTA application by arranging for the notary seal
• Prepare the package of completed applications for submission to MTA
• Hand deliver completed packages to MTA.
• Copy and distribute received MTA half-fare metro cards
• Sort AMALGAMATED BANK’S consumers’ individual statements and distribute them to
• Entitlements Specialists/Coordinators
• Support Entitlements Technical Assistance with Archiving procedure

Sort and forward incoming mail. Process mail for discharged consumers

Prepare and send outgoing mail

Coping, scanning, faxing documents as needed

• Additional related duties as may be assigned

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.
• Ability to use common office equipment, such as photocopier and fax machine.
• Knowledge of computer programs and e-mail system
• Time management and organizational skills
• Highly organized and detail-oriented
• Positive attitude and excellent customer service skills

QUALIFICATIONS AND EXPERIENCE:

High School diploma/G.E.D. plus 2 years of relevant experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.