Entitlements Case Manager 4

ems; Baltimore (MD); Hybrid; USD 30,000 - 100,000; Part time

Benefits offered by this job

Paid time off

Health insurance

Retirement savings plan

Professional development support

Job summary

ems is seeking a part-time Entitlements Case Manager based in Baltimore, Maryland. In this role, you will facilitate case-management services, assist clients with benefit applications, and maintain documentation compliance in a community-based setting. A Bachelor’s degree in a related field and a Maryland license are required.

The position offers benefits including paid time off and professional development opportunities. Compensation ranges from $30,000 to $100,000 per year, depending on employment type.

Qualifications

• Minimum 2 years of experience in behavioral health, community-based case management, or psychiatric rehabilitation.
• Proficiency with ICANotes or similar EHR/HIE platforms.
• Knowledge of Medicaid, COMAR, and CARF standards.

Responsibilities

• Facilitate individual and group case-management sessions.
• Assist clients in applying for Medicaid, SNAP, and other benefits.
• Maintain accurate documentation under regulatory requirements.

Skills

Behavioral health experience

Documentation skills

Communication skills

Time-management skills

Cultural responsiveness

Ability to work independently

Team collaboration

Education

Bachelor’s degree in psychology, social work, counseling, nursing, or related field

Valid Maryland license or certification

Tools

ICANotes

CRISP

Job description

Job Summary

The Entitlements Case Manager will provide case‑management services to clients in community‑based group homes and other settings across three organizations: Lighthouse Behavioral Health Center, Community Wellness Outpatient Mental Health Center, and Community Wellness Psychiatric Rehabilitation Program. The position is available as a part‑time W‑2 employee or a 1099 independent contractor.

Responsibilities

• Facilitate individual and group case‑management sessions, intake orientation, and psycho‑education groups.
• Conduct assessments, complete 6‑month reassessments, and maintain monthly plan reviews.
• Assist clients in applying for and maintaining eligibility for Medicaid, SNAP, SSI/SSDI, TCA, housing, and other benefits.
• Coordinate with internal staff and external providers (e.g., housing agencies, probation, substance‑use programs) to address social determinants of health.
• Maintain accurate documentation in the electronic health record (ICANotes) and comply with CARF, COMAR, Medicaid, and other regulatory requirements.
• Participate in audits, quality‑improvement activities, and competency trainings; support new‑hire orientation and continuing education efforts.
• Respond to crisis or safety situations and provide appropriate referrals as needed.
• Complete required documentation within specified timeframes (e.g., 24–48 hours for certain services).
• Maintain confidentiality and uphold HIPAA standards; use encrypted devices and secure data storage.

Qualifications

• Bachelor’s degree in psychology, social work, counseling, nursing, or a related field (Master’s preferred).
• Valid Maryland license or certification in one or more of the following: LCADC, LGADC, CAC‑AD, CSCAD, ADT, LCPC, LGPC, LCSW‑C, LCSW, LMSW, LBSW, LCMFT, LGMFT, psychologist, registered psychology associate, CRNP‑PMH, APRN‑PMH, CNS‑PMH, or eligible student intern.
• Minimum 2 years of experience in behavioral health, community‑based case management, health‑home coordination, or psychiatric rehabilitation.
• Proficiency with ICANotes, CRISP, or other EHR/HIE platforms; strong documentation and organizational skills.
• Trauma‑informed, culturally responsive practice with knowledge of Medicaid, COMAR, and CARF standards.
• Excellent communication, time‑management, and collaboration skills.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to equity, inclusion, and client‑centered care.

Benefits (W‑2)

• Paid time off, family and medical leave.
• Health, medical, and dental insurance reimbursement or coverage.
• Retirement savings plan.
• Professional development support and continuing education opportunities.

Schedule & Compensation

Part‑time, 20 hours per week (approximately 50% of total weekly hours) across the three organizations. Work is scheduled Monday–Friday, 8:00 AM–5:00 PM with up to 10% travel. Compensation ranges from $30,000 to $100,000 per year for W‑2 employees or fee‑for‑service rates for independent contractors.

Work Environment

• Community‑based or hybrid setting; in‑office, community‑home, or telehealth as appropriate.
• May be exposed to emotionally charged or crisis situations; requires regular walking, standing, light lifting.
• Must drive when required; may travel locally to provider offices or community agencies.