Entitlements Case Manager 1

ems; Baltimore (MD); On-site; USD 50,000 - 100,000; Part time

Job summary

EMS is seeking an Entitlements Case Manager to provide case management services to community-based clients, helping them apply for and maintain Medicaid, Medicare, SSI/SSDI, SNAP, WIC, housing, employment, education, and other public assistance. The role may be fulfilled as a 1099 independent contractor or as a W‑2 employee, with a pay structure of fee-for-service or salary.

Part-time position at about 20 hours per week, primarily in community settings with some travel and telehealth options.

Qualifications

• Bachelor’s degree in psychology, social work, counseling, nursing, or related field.
• Master’s degree preferred.
• Maryland license or certification required/recognized.

Responsibilities

• Conduct intake, individual and group case management sessions and crisis interventions.
• Assist clients in applying for and renewing benefits: Medicaid, Medicare, SSI/SSDI, TCA, SNAP, WIC, housing, employment, education, and other public assistance.
• Perform eligibility assessments, coordinate with agencies, and track application progress.
• Prepare and maintain accurate documentation in ICANotes (or other EHR), meeting CARF, Medicaid, and COMAR requirements.
• Coordinate with clinical staff and external providers to ensure comprehensive care.
• Participate in audits, service fidelity reviews, and quality-improvement activities.
• Maintain confidentiality and HIPAA compliance while managing client records.
• Stay current with regulations, best practices, and professional development requirements.

Skills

ICANotes/CRISP

Documentation

Organization

Crisis management

Communication skills

Time management

Cultural responsiveness

Education

Bachelor’s degree

Master’s preferred

Maryland license

Job description

Entitlements Case Manager – Independent Contractor / W-2 (Part-Time)

Position overview: The Entitlements Case Manager provides case management services to community-based clients, helping them apply for and maintain entitlement benefits (Medicaid, Medicare, SSI/SSDI, TCA, SNAP, WIC, housing, employment, education, and other public assistance). The role may be fulfilled as a 1099 independent contractor or as a W‑2 employee, with a pay structure of fee-for-service (1099) or salary (W‑2).

Key Responsibilities

• Conduct intake, individual and group case management sessions and crisis interventions.
• Assist clients in applying for and renewing benefits: Medicaid, Medicare, SSI/SSDI, TCA, SNAP, WIC, housing, employment, education, and other public assistance.
• Perform eligibility assessments, coordinate with agencies, and track application progress.
• Prepare and maintain accurate documentation in ICANotes (or other EHR), meeting CARF, Medicaid, and COMAR requirements.
• Coordinate with clinical staff and external providers (housing, probation, substance use programs, etc.) to ensure comprehensive care.
• Participate in audits, service fidelity reviews, and quality‑improvement activities.
• Maintain confidentiality and HIPAA compliance while managing client records.
• Stay current with regulations, best practices, and professional development requirements.

Qualifications

• Bachelor’s degree in Psychology, Social Work, Counseling, Nursing, or related field (Master’s preferred).
• Valid Maryland license or certification in one of the following: LCADC, LGADC, CAC‑AD, CSCAD, ADT, LCPC, LGPC, LCSW‑C, LCSW, LMSW, LBSW, LCMFT, LGMFT, Psychologist, Registered Psychology Associate, CRNP‑PMH, APRN‑PMH, CNS‑PMH, or student intern.
• Minimum 2 years of experience in behavioral health, case management, or related services.
• Proficiency with ICANotes/CRISP or comparable EHR system.
• Strong documentation, organizational, and crisis‑management skills.
• Knowledge of CARF, Medicaid, COMAR, and trauma‑informed care.
• Excellent communication, time‑management, and cultural‑responsive practice skills.

Compensation & Benefits

• 1099: fee‑for‑service with an estimated 20 hours per week; compensation range $1,000–$1,500 per week, commensurate with credentials.
• W‑2: salary range $50,000–$100,000 annually, paid on a fee‑for‑service basis for each scheduled session.
• W‑2 benefits include paid time off, family and medical leave, health/dental/vision insurance reimbursement (as available), supplemental disability insurance, retirement savings plan, and professional development support.

Schedule & Work Settings

• Part‑time, 20 hours per week, Monday‑Friday 8:00‑5:00 (or as scheduled by client and organization).
• Clients served primarily in community-based group homes; additional visits may occur in assigned community offices, company offices, or via telehealth.
• Up to 10 % travel for interoffice or client site visits.

Reporting & Accountability

Reports to Operations Manager and the Social Work Supervisor for clinical oversight. Works collaboratively with program coordinators, external treatment providers, and other agencies.