Entitlements Case Manager 3

ems; Baltimore (MD); On-site; USD 30,000 - 100,000; Part time

Benefits offered by this job

Paid time off

Health insurance reimbursement

Retirement savings plan

Professional development support

Job summary

ems is hiring for the position of Entitlements Case Manager in Baltimore, Maryland. This part-time role involves providing comprehensive case-management services to clients across various settings. The ideal candidate should be experienced in behavioral health and possess a strong educational background.

Responsibilities include facilitating sessions, conducting client assessments, and maintaining accurate documentation. Candidates should have at least 2 years of relevant experience and a valid Maryland license.

Benefits for W-2 employees include health insurance, paid time off, and professional development support.

Qualifications

• Minimum 2 years of experience in behavioral health or case management.
• Proficiency with electronic health record platforms.
• Strong understanding of Medicaid and regulatory standards.

Responsibilities

• Facilitate case-management sessions and psycho-education groups.
• Conduct assessments and maintain plan reviews.
• Assist clients in applying for benefits and manage documentation.

Skills

Documentation skills

Communication skills

Time-management

Collaborative skills

Organizational skills

Education

Bachelor’s degree in psychology, social work, counseling, or related field

Valid Maryland license or certification

Tools

ICANotes

CRISP

Job description

Job Summary

The Entitlements Case Manager will provide case‑management services to clients in community‑based group homes and other settings across three organizations: Lighthouse Behavioral Health Center, Community Wellness Outpatient Mental Health Center, and Community Wellness Psychiatric Rehabilitation Program. The position is available as a part‑time W‑2 employee or a 1099 independent contractor.

Responsibilities

• Facilitate individual and group case‑management sessions, intake orientation, and psycho‑education groups.
• Conduct assessments, complete 6‑month reassessments, and maintain monthly plan reviews.
• Assist clients in applying for and maintaining eligibility for Medicaid, SNAP, SSI/SSDI, TCA, housing, and other benefits.
• Coordinate with internal staff and external providers (e.g., housing agencies, probation, substance‑use programs) to address social determinants of health.
• Maintain accurate documentation in the electronic health record (ICANotes) and comply with CARF, COMAR, Medicaid, and other regulatory requirements.
• Participate in audits, quality‑improvement activities, and competency trainings; support new‑hire orientation and continuing education efforts.
• Respond to crisis or safety situations and provide appropriate referrals as needed.
• Complete required documentation within specified timeframes (e.g., 24–48 hours for certain services).
• Maintain confidentiality and uphold HIPAA standards; use encrypted devices and secure data storage.

Qualifications

• Bachelor’s degree in psychology, social work, counseling, nursing, or a related field (Master’s preferred).
• Valid Maryland license or certification in one or more of the following: LCADC, LGADC, CAC‑AD, CSCAD, ADT, LCPC, LGPC, LCSW‑C, LCSW, LMSW, LBSW, LCMFT, LGMFT, psychologist, registered psychology associate, CRNP‑PMH, APRN‑PMH, CNS‑PMH, or eligible student intern.
• Minimum 2 years of experience in behavioral health, community‑based case management, health‑home coordination, or psychiatric rehabilitation.
• Proficiency with ICANotes, CRISP, or other EHR/HIE platforms; strong documentation and organizational skills.
• Trauma‑informed, culturally responsive practice with knowledge of Medicaid, COMAR, and CARF standards.
• Excellent communication, time‑management, and collaboration skills.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to equity, inclusion, and client‑centered care.

Benefits (W‑2)

• Paid time off, family and medical leave.
• Health, medical, and dental insurance reimbursement or coverage.
• Retirement savings plan.
• Professional development support and continuing education opportunities.

Schedule & Compensation

Part‑time, 20 hours per week (approximately 50% of total weekly hours) across the three organizations. Work is scheduled Monday–Friday, 8:00 AM–5:00 PM with up to 10% travel. Compensation ranges from $30,000 to $100,000 per year for W‑2 employees or fee‑for‑service rates for independent contractors.

Work Environment

• Community‑based or hybrid setting; in‑office, community‑home, or telehealth as appropriate.
• May be exposed to emotionally charged or crisis situations; requires regular walking, standing, light lifting.
• Must drive when required; may travel locally to provider offices or community agencies.