Entertainment Team Lead

Carowinds; Marvin (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Carowinds is seeking an Entertainment Team Lead to supervise daily operations across park Entertainment, coordinate with performers, associates and guests, and help deliver memorable shows and events while ensuring safety and quality.

You will train and schedule staff, monitor timekeeping, resolve guest and associate concerns, and collaborate with other park teams to execute parkwide programming, special events, and stage productions, all while maintaining a positive, safe work environment.

Qualifications

• Must pass a background check.
• Mobility to move between park locations daily.
• Positive attitude and safety focus.
• Ability to work with guests from diverse backgrounds.
• Availability for weekdays, weekends, evenings, and holidays.

Responsibilities

• Supervise daily park Entertainment operations.
• Train and schedule associates.
• Monitor timekeeping and attendance.
• Coordinate with show teams for events and programming.
• Resolve guest and associate concerns following proper procedures.
• Maintain safety and cleanliness in guest-facing and backstage areas.
• Foster teamwork and a positive work environment.

Skills

Positive attitude

Background check

Mobility

Team player

Guest service

Passion for Carowinds

Job description

Our team of Entertainment Team Leads work with performers, associates and guests to ensure safety for all as well as creating memorable entertainment and event experiences parkwide. This role supervises associates in the park daily, assists with training, scheduling, evaluating, disciplining and supporting teams on location. As an Entertainment leader, you will work to ensure department goals and objectives are communicated and implemented by personnel under your supervision. Positions vary on parkwide Entertainment operations and programming ranging from working with the Character Program, Special Event / Festival programming, Technical / Production team, Costumes / Cosmetology team, or even in a Stage Management capacity with the Shows team. As a leader, your ability to lead a team, communication skills, positive attitude, and attention to detail assist us in delivering an excellent guest entertainment experience daily.

Responsibilities

Entertainment Team Lead daily assigned duties may vary depending on location/program assignment & may include tasks such as:

• Supervising daily operations withintheEntertainmentdepartment

• Opening/closing location ensuring cleanlinessin guest facing areas as well as backstage areas

• Promote teamwork and create a positive & safe work environment for all

• Monitor & report associate timekeeping ensuring all park policies are followed daily

• Maintain associate schedules in UKG

• Ensure all program elements are safe, properly operating, & clean

• Provide excellent customer service for our guests

• Supporting our teams daily to produce superior guest entertainment experiences

• Resolves guest and associate concerns following proper protocols and procedures

• Communicate with various teams within Entertainment department efficiently & respectfully

• Establishes & maintains good working relationships with other park departments and partners

• Coordinate and carry out logistics for special events & activations in park as assigned

• Accurately completes necessary daily paperwork including reports, files, and venue checklists

• Follows and enforces all park & department policies and procedures

• Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks

• Other duties as assigned

Qualifications

• You!

• Positiveattitudeand readiness tobringtheFUNbymakingourentertainmentprogrammingcometolife.

• Abilitytopassabackgroundcheck.

• Maneuverabilityandmobilitytomovefromlocationtolocationwithintheparkdaily.

• Peoplewholovehelpingothersandwillsupporttheneedsofourguestsandassociates.

• Goodjudgementandacommitmenttosafety.

• Abilitytoworkandinteractwithpeoplefromdiversebackgrounds.

• IndividualswithapassionandexcitementaboutCarowinds.

• Availabilitytoincludesomeweekdays,weekends,evenings,andholidays