Entertainment Leadership

Carowinds; Concord (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Carowinds is seeking an Entertainment Team Lead to supervise daily operations across park entertainment programming. You will oversee performers and associates, assist with training and scheduling, and help ensure safety and high-quality guest experiences across parkwide entertainment operations.

The role emphasizes leadership, communication, and attention to detail, coordinating with multiple park teams to deliver memorable events and productions while maintaining a positive, safe work

Qualifications

• Positive attitude and readiness to bring the FUN to life in entertainment.
• Ability to pass a background check.
• Maneuverability and mobility to move around the park daily.
• People who love helping others and will support guests and associates.
• Good judgement and a commitment to safety.
• Ability to work with people from diverse backgrounds.
• Passion and excitement about Carowinds.
• Availability for weekdays, weekends, evenings and holidays.

Responsibilities

• Supervise daily operations within the Entertainment department.
• Open/close locations and maintain cleanliness in guest areas and backstage.
• Promote teamwork and create a safe work environment for all.
• Monitor and report associate timekeeping and park policies.
• Maintain associate schedules in UKG.
• Ensure program elements are safe and well-maintained.
• Provide excellent customer service for guests.
• Support teams to deliver superior guest entertainment experiences.
• Resolve guest and associate concerns following proper protocols.
• Coordinate logistics for special events and activations in park.
• Complete daily paperwork and reports.
• Enforce park and department policies.

Skills

Positive attitude

Background check

Mobility around park

Guest service mindset

Safety awareness

Team leadership

Communication

Schedule coordination

Job description

Our team of Entertainment Team Leads work with performers, associates, and guests to ensure safety for all as well as creating memorable entertainment and event experiences parkwide. This role supervises associates in the park daily, assists with training, scheduling, evaluating, disciplining, and supporting teams on location. As an Entertainment leader , you will work to ensure departmental goals and objectives are communicated and implemented by personnel under your supervision. Positions vary on parkwide Entertainment operations and programming ranging from working with the Character Program, Special Event/Festival programming, Technical/Production team, Costumes/Cosmetology team, or even in a Stage Management capacity with the Shows team. As a leader , your ability to lead a team, communication skills, positive attitude, and attention to detail assist us in delivering an excellent guest entertainment experience daily.

Responsibilities:

Entertainment Team Lead daily assigned duties may vary depending on location/program assignment & may include tasks such as:

• Supervising daily operations within the Entertainment department

• Opening/closing locations ensuring cleanliness in guest facing areas as well as backstage areas

• Promotes teamwork and creates a positive & safe work environment for all

• Monitor & report associate timekeeping ensuring all park policies are followed daily

• Maintain associate schedules in UKG

• Ensure all program elements are safe, properly operating , & clean

• Provide excellent customer service for our guests

• Supporting our teams daily to produce superior guest entertainment experiences

• Resolves guest and associate concerns following proper protocols and procedures

• Communicate with various teams within the Entertainment department efficiently & respectfully

• Establishes & maintains good working relationships with other park departments and partners

• Coordinate and carry out logistics for special events & activations in park as assigned

• Accurately completes necessary daily paperwork including reports, files, and venue checklists
• Follows and enforces all park & department policies and procedures
• Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks
• Other duties as assigned

Qualifications:

• You!

• Positive attitude and readiness to bring the FUN by making our entertainment programming come to life.

• Ability to pass a background check.

• Maneuverability and mobility to move from location to location within the park daily.

• People who love helping others and will support the needs of our guests and associates.

• Good judgement and a commitment to safety.

• Ability to work and interact with people from diverse backgrounds.

• Individuals with a passion and excitement about Carowinds.

• Availability to include some weekdays, weekends, evenings, and holidays.