Entertainment Team Lead

Carowinds; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Carowinds Entertainment Team Lead supervises performers, associates and guests to deliver safe, memorable experiences parkwide. The role involves guiding daily operations, training, scheduling, evaluating teams on location, and ensuring department goals are implemented by staff.

It requires strong communication, leadership, and a positive attitude to bring the park’s entertainment programming to life. The position supports various entertainment programming and requires coordinating logistics for

Qualifications

• Must pass a background check.
• Able to move between park locations daily.
• Positive attitude and willingness to bring the FUN to life.
• Strong people skills and guest service focus.
• Commitment to safety and good judgement.
• Ability to work with guests and colleagues from diverse backgrounds.
• Availability for some weekdays, weekends, evenings and holidays.

Responsibilities

• Supervise daily operations within the Entertainment department.
• Open/close locations; ensure cleanliness in guest areas and backstage areas.
• Promote teamwork and a safe work environment for all.
• Monitor timekeeping and ensure park policies are followed.
• Maintain associate schedules in UKG.
• Coordinate and carry out logistics for special events & activations in park.
• Complete necessary daily paperwork including reports, files, and venue checklists.
• Enforce all park & department policies and procedures.

Skills

Positive attitude

Team leadership

Communication skills

Customer service

Background check

Evenings & weekends

Mobility within park

Safety awareness

Diversity & inclusion

Job description

Our team of Entertainment Team Leads work with performers, associates and guests to ensure safety for all as well as creating memorable entertainment and event experiences parkwide. This role supervises associates in the park daily, assists with training, scheduling, evaluating, disciplining and supporting teams on location. As an Entertainment leader, you will work to ensure department goals and objectives are communicated and implemented by personnel under your supervision. Positions vary on parkwide Entertainment operations and programming ranging from working with the Character Program, Special Event / Festival programming, Technical / Production team, Costumes / Cosmetology team, or even in a Stage Management capacity with the Shows team. As a leader, your ability to lead a team, communication skills, positive attitude, and attention to detail assist us in delivering an excellent guest entertainment experience daily.

Responsibilities

Entertainment Team Lead daily assigned duties may vary depending on location/program assignment & may include tasks such as:

• Supervising daily operations withintheEntertainmentdepartment

• Opening/closing location ensuring cleanlinessin guest facing areas as well as backstage areas

• Promote teamwork and create a positive & safe work environment for all

• Monitor & report associate timekeeping ensuring all park policies are followed daily

• Maintain associate schedules in UKG

• Ensure all program elements are safe, properly operating, & clean

• Provide excellent customer service for our guests

• Supporting our teams daily to produce superior guest entertainment experiences

• Resolves guest and associate concerns following proper protocols and procedures

• Communicate with various teams within Entertainment department efficiently & respectfully

• Establishes & maintains good working relationships with other park departments and partners

• Coordinate and carry out logistics for special events & activations in park as assigned

• Accurately completes necessary daily paperwork including reports, files, and venue checklists

• Follows and enforces all park & department policies and procedures

• Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks

• Other duties as assigned

Qualifications

• You!

• Positiveattitudeand readiness tobringtheFUNbymakingourentertainmentprogrammingcometolife.

• Abilitytopassabackgroundcheck.

• Maneuverabilityandmobilitytomovefromlocationtolocationwithintheparkdaily.

• Peoplewholovehelpingothersandwillsupporttheneedsofourguestsandassociates.

• Goodjudgementandacommitmenttosafety.

• Abilitytoworkandinteractwithpeoplefromdiversebackgrounds.

• IndividualswithapassionandexcitementaboutCarowinds.

• Availabilitytoincludesomeweekdays,weekends,evenings,andholidays