Entertainment Team Lead

Carowinds; Concord (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Carowinds is seeking an Entertainment Team Lead to supervise daily operations across park entertainment, training staff, coordinating schedules in UKG, and ensuring safe, memorable guest experiences.

You will collaborate with performers and departments, handle event logistics, complete daily reports, enforce park policies, and help create a positive, energetic environment for guests and associates.

Availability including weekends and holidays is required.

Qualifications

• Positive attitude and readiness to bring the FUN to life.
• Ability to pass a background check.
• Maneuverability and mobility to move within the park daily.
• People who love helping others and will support the needs of our guests and associates.
• Good judgment and a commitment to safety.
• Ability to work with people from diverse backgrounds.
• Availability some weekdays, weekends, evenings, and holidays.

Responsibilities

• Supervising daily operations within the Entertainment department.
• Opening/closing location, ensuring cleanliness in guest facing and backstage areas.
• Promote teamwork and create a positive & safe work environment for all.
• Monitor & report associate timekeeping and park policy adherence.
• Maintain associate schedules in UKG.
• Ensure all program elements are safe, properly operating, & clean.
• Provide excellent customer service for our guests.
• Support our teams daily to produce superior guest entertainment experiences.
• Resolves guest and associate concerns following proper protocols.
• Communicate with teams within Entertainment department efficiently & respectfully.
• Establishes & maintains good relationships with other park departments and partners.
• Coordinate and carry out logistics for special events & activations in park.
• Accurately completes necessary daily paperwork including reports and checklists.
• Follows and enforces all park & department policies.

Skills

Leadership

Communication

Safety

Guest service

Time management

Team motivation

Mobility

Job description

Our team of Entertainment Team Leads work with performers, associates and guests to ensure safety for all as well as creating memorable entertainment and event experiences parkwide. This role supervises associates in the park daily, assists with training, scheduling, evaluating, disciplining and supporting teams on location. As an Entertainment leader, you will work to ensure department goals and objectives are communicated and implemented by personnel under your supervision. Positions vary on parkwide Entertainment operations and programming ranging from working with the Character Program, Special Event / Festival programming, Technical / Production team, Costumes / Cosmetology team, or even in a Stage Management capacity with the Shows team. As a leader, your ability to lead a team, communication skills, positive attitude, and attention to detail assist us in delivering an excellent guest entertainment experience daily.

Responsibilities

Entertainment Team Lead daily assigned duties may vary depending on location/program assignment & may include tasks such as:

• Supervising daily operations withintheEntertainmentdepartment

• Opening/closing location ensuring cleanlinessin guest facing areas as well as backstage areas

• Promote teamwork and create a positive & safe work environment for all

• Monitor & report associate timekeeping ensuring all park policies are followed daily

• Maintain associate schedules in UKG

• Ensure all program elements are safe, properly operating, & clean

• Provide excellent customer service for our guests

• Supporting our teams daily to produce superior guest entertainment experiences

• Resolves guest and associate concerns following proper protocols and procedures

• Communicate with various teams within Entertainment department efficiently & respectfully

• Establishes & maintains good working relationships with other park departments and partners

• Coordinate and carry out logistics for special events & activations in park as assigned

• Accurately completes necessary daily paperwork including reports, files, and venue checklists

• Follows and enforces all park & department policies and procedures

• Monitors and reports supply inventory levels to upper management to ensure adequate supplies to complete job tasks

• Other duties as assigned

Qualifications

• You!

• Positiveattitudeand readiness tobringtheFUNbymakingourentertainmentprogrammingcometolife.

• Abilitytopassabackgroundcheck.

• Maneuverabilityandmobilitytomovefromlocationtolocationwithintheparkdaily.

• Peoplewholovehelpingothersandwillsupporttheneedsofourguestsandassociates.

• Goodjudgementandacommitmenttosafety.

• Abilitytoworkandinteractwithpeoplefromdiversebackgrounds.

• IndividualswithapassionandexcitementaboutCarowinds.

• Availabilitytoincludesomeweekdays,weekends,evenings,andholidays